Workflow Manager 6.0
By default, each person may view a list of issues raised by people belonging to their company. This list of issues is available on the Issues List page, which you can reach by clicking the View Issues link on the Home page.
On the Issues List page, you can:
| • | Review issues—Review issues without needing to open the Issues tab for each individual workflow request they are related to. |
| • | View issue details—View the details of the issue, and respond to or close it if is open. |
| • | Upload files—Upload a file in support of the issue. See File Upload Dialog Box. |
The Issues List page displays the following information:
|
Property |
Description |
|
Issue Abstract |
A short description of the issue or a response. If this field shows a + next to an issue (or response) name, click it to expand out a list of all responses to that issue (or response). |
|
Workflow Name |
Which workflow request the issue was raised for. |
|
Issue Type |
The type of issue, one of Knowledge Base, E-mail, Critical or Response. |
|
Issue Date |
When the issue was raised or the response posted. |
|
Created By |
Who raised the issue or posted the response. |
|
Owner |
Who has been assigned to resolve the issue. |
|
Issue Due Date |
When the person raising the issue would like it resolved by. |
|
Issue Message Text |
The full description of the issue, or the text of the response. |
|
IssueID |
A unique identifier for the issue. |
|
OriginalIssueID |
For responses only, the identifier of the parent issue or response. |
By default, all open issues belonging to your company are shown in this list, but you may change this behavior:
To change the issues displayed on the Issues List page:
Choose an option from the Filter List by Status combo box. Select one of:
| • | All Open Issues—Returns a list of all open issues |
| • | Recently Created Issues—Returns a list of open issues, created recently |
| • | Recently Created Critical Issues—Returns a list of all open Critical issues, created recently |
| • | Recently Closed Issues—Returns a list of all issues which were recently closed |
| • | Recently Responded Issues—Returns a list of all issues, regardless of status, which were recently responded to. |
You may also toggle the Show All Data check box to change the information listed in this grid. If the Show All Data check box is selected, and:
| • | You are a workflow administrator, you will be shown a list of issues raised by people belonging either to your own company, or to workflow consumer companies which you service. |
| • | You are a workflow consumer, you will be shown a list of issues raised by people belonging to you company, or to workflow administrator companies whose service your requests. |
When this check box is not selected, the list shows only issues raised by people belonging to your company.
See Also
Workflow Manager 6.0 / AdminStudio Enterprise Server 11.5 Help LibraryJune 29, 2012 |
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