Normalization Use Case

Normalization helps across a wide variety of practices and processes in the IT Operations Management space.  From everything from IT Service Management to Change Management, Event and Problem Management, Asset Management even down to Knowledge management, normalization provides a noticeable improvement in these processes. To take advantage of this, the data needs to be where the system would naturally look for it.  A few key examples appear below.

Incident Management

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Trend Identification—Having your hardware and software “normalized” makes it easier to identify patterns in incident data.

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Diagnosis—Support can more quickly identify a potential cause of an incident when the terminology and data formats are consistent.

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Reporting—When the CI data is normalized, it improves the consistency and accuracy of the reported data.

IT Asset Management

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Unified Asset View—Consolidating and standardizing information across your data sources helps you understand your asset portfolio more clearly.

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Improved Accuracy—By removing discrepancies and variations in naming conventions or data formats, normalization ensures the accuracy of asset records, which is essential for effective IT Asset Management.

Service Request Management

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Time and Costs—Normalization reduces the amount of effort involved for customers to curate their “Service Catalog” when the data is clean and consistent.

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Organization—Using consistent taxonomy and terminology allows customers to organize their service catalog by “logical” categories.