What’s New in This Release
Flexera helps you improve the value you derive from your ServiceNow investment-from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Version:Version 1.5 of the Flexera One ServiceNow App has been certified for the Yokohama release of ServiceNow.
This release includes the following new capabilities as well as a number of resolved issues.
| • | Architectural changes to the API for Hardware Inventory and Software Inventory |
| • | Upgraded the Classification logic for Computers, Displays, Mobile Devices, and Network Gear |
| • | Classify Mobile Device records including the associated installed software |
| • | Insert/update the Software Installation and Network Adaptor records for the Network Gear Host Device |
| • | Resolved issues in version 1.5 |
Architectural changes to the API for Hardware Inventory and Software Inventory
The Hardware Inventory and Software Inventory data queries have been updated with several changes to enhance data classification and processing to yield better performance and reliability.
The Platform Label and Platform Type fields have been removed from the hardware inventory import table for a more structured approach. New fields have been introduced to improve hardware and operating system categorization. These include Hardware Category, Hardware Subcategory, OS Category, and OS Subcategory for classifying hardware records. OS Category and OS Subcategory for structured OS Classification, and OS Name to capture the specific operating system details. Additionally, the RAM and Disk Space calculation process has been moved to occur before API operations, ensuring accurate data processing and improving overall efficiency.
Upgraded the Classification logic for Computers, Displays, Mobile Devices, and Network Gear
A new CI class mapping framework that automatically determines the appropriate ServiceNow class has been introduced. The upgraded classification logic for listed hardware devices was formed by designing the Classification Rules Framework within ServiceNow. This framework enables automated classification of Configuration Items (CIs) in the ServiceNow CMDB based on predefined rules stored in the Classification table. These predefined rules can be selectively enabled or disabled to prevent certain classes from being moved to production tables. Classification is executed during transformations within ServiceNow Real-Time Engine (RTE), ensuring that devices are categorized accurately according to their attributes: Hardware Category, Hardware Subcategory, OS Category, OS Subcategory, OS Name, and Device Name.
Important:While these Classification Rules are configurable, extra caution should be taken. The Classification Rules use Regex conditions. Before making any additions/modifications, ensure you know how to work with Regex.
Classify Mobile Device records including the associated installed software
Introduced a new feature that provides the ability to classify mobile devices from the Hardware Inventory API by creating a custom RTE mapping based on hardware category and subcategory. This includes defining the data model and attribute mappings for mobile devices within the Communication Device (cmdb_ci_comm) table, as well as enabling the insertion and updating of software installation records for these devices
Insert/update the Software Installation and Network Adaptor records for the Network Gear Host Device
Introduced enhanced tracking of network adapter records for the Network Gear host devices to improve data accuracy and inventory management. In addition, we have enabled the insertion/update from the RTE of Software Installation and Network Adapter records which are hosted on Network Gear devices.
Resolved issues in version 1.5
The following issues were resolved in this release:
| • | Removed the mapping of IP address from the network adaptor table. The staging table was getting populated with multiple IP address values, thus making it difficult to identify the correct/current IP address value at that point in time for a particular network adaptor. |
| • | Upgraded the logic to update the FQDN column for Hardware Inventory records. The logic was upgraded to evaluate the Computer Name and OS Domain fields. The new logic will populate the FQDN field on the target table if there is a . in the OS Domain string otherwise the FQDN field will be empty. |
Different FQDN input scenarios with expected output.
|
Examples |
Machine Name |
Domain (Staging table) |
FQDN (Computer table) |
|
Example 1 |
computer1234 |
flexera.com |
computer1234.flexera.com |
|
Example 2 |
computer900 |
app.flexera.com |
computer900.app.flexera.com |
|
Example 3 |
computer4567 |
flexera |
<EMPTY> |
|
Example 4 |
<EMPTY> |
flexera.com |
<EMPTY> |
|
Example 5 |
computer789 |
<EMPTY> |
<EMPTY> |
| • | Removed the Company Property from the Import Properties UI. The following two property options have been removed from the Import Properties page. The settings were not working as expected in the scenario of a customer selected to deactivate the company property but activate the property of insert/update hardware. This is due to the Manufacturer being a required field on the insertion/update of a hardware record. |
| • | Inserting Manufacturer/Publisher company data (Required for Hardware Manufacturer and Software Publisher details) |
| • | Updating Manufacturer/ Publisher company data |
| • | Fixed the RAM and Disk Space Calculation for Hardware Inventory. The RAM and HDD operations have been removed from the robust transform engine (RTE) and are now directly mapped to the source field, as we are now receiving the calculated value from the IT Visibility API. |