Lifecycle Use Case

Like normalization, lifecycle data has impacts spanning many areas in a customer’s ITOPs in ServiceNow. Typically, this usually has to do with “governance,” “cost,” and “security” related concerns. The following are common items under the main ITOM umbrella:

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Planning—Knowing the lifecycle of hardware and software allows them to budget more accurately and avoid unexpected costs.

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Reducing Risk—Security risks can be mitigated by identifying items that may not be currently (or won’t be soon) receiving regular updates.

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Compliance—For the same reason as the prior point, many companies are under strict government guidelines around this and need to be able to prove that their software is up to date and not end of life (EOL) to meet those requirements.

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Prioritization—When it comes to break/fix issues, knowing end of life (EOL) allows the IT teams to make a better decision around “wait,” “bandaid,” or “replace” type of situations.