Introduction

The Flexera One app is a certified scoped application that makes use of supporting APIs to enable you to move enriched, normalized data between Flexera One and ServiceNow. Flexera One IT Visibility supports high-rate normalization, leveraging Flexera’s technology library (Technopedia) and data ingested from multiple data sources to assign a unique key which is further used by ServiceNow.

The Flexera One app not only adheres to ServiceNow standards but exceeds them, conforming to ServiceNow’s CSDM framework and following best practice and recommended guidance. The certified integration leverages the IRE to ensure data is reconciled and normalized before updating the CMDB. Effective use of IRE helps prevent anomalies and duplication of data in ServiceNow and maintains a better schema and relationship between the ServiceNow CMDB tables.

While the integration setup process is straightforward, challenges often arise once data begins to flow. A clear understanding of your CMDB maturity is essential for managing expectations and ensuring a successful integration.

CMDB maturity significantly impacts the quality and usefulness of integrated data. To accurately assess your CMDB, the following questions should be answered:

•

How accurate is the CMDB data?

•

Are there established processes for CMDB maintenance?

•

Is the CMDB data complete, or are critical attributes missing for normalization?

•

How is the CMDB data currently managed?

By understanding these factors, we can effectively set expectations and address potential challenges during the integration process.

Features

•

Create a bi-directional connection between Flexera One IT Visibility and ServiceNow to connect data in both systems.

•

Maintain stability and streamline performance using the latest ServiceNow standards: RTE (Robust Transform Engine), IRE (Identification and Reconciliation Engine), Flow Designer.

•

Implement IT Visibility delta capabilities with performance tuning into ServiceNow.

•

Implement scheduling control and enhanced logging and error handling capabilities.

Access Required

Assistance will be required by a ServiceNow administrator and an individual with access to Flexera One with the Manage Connections role.

Service Graph and Compatibility

“Service Graph Connector” (SGC) is essentially a moniker for an integration that meets certain explicit governance, uses IntegrationHUB and its tools, and has gone through a more stringent validation process than a typical application in ServiceNow’s store. On top of meeting those qualifications, it also has to pass a business review to determine if ServiceNow wants to allow that integration to be a part of the “Service Graph” library/partnership. There is little unique about a SGC integration, and other non-SGC integrations can still meet all the same governance and validation levels as an SGC integration. The Flexera One integration, in that way, is compatible with SGC and is capable of plugging into an IntegrationHUB environment along side IntegrationHUB “Spokes” or SGCs and can be managed in the same way because it uses the same key free components from IntegrationHUB, including IRE (Identification and Reconciliation Engine), Robust Transform Maps, uses “Cleanse” operations from “Integration Commons,” writes to the “Source” tables in the same was as required of those integrations, and sticks to an out-of-the-box approach for tables and columns.