What’s New in This Release
Flexera helps you improve the value you derive from your ServiceNow investment-from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Important:For existing customers upgrading to the version 1.6 release, there are two new requirements:
| • | To continue importing data from Flexera One into ServiceNow, you must recreate your import connection after upgrading. First delete your existing import connection (Flexera One > Import Configurations > Connection). Then create a new import connection by following the steps shown in Setting Up the Import Connection. |
| • | There is a new dependency for this version of the Flexera One app: sn_cmdb_ci_class (CMDB CI Class Models). This plugin must be deployed in your ServiceNow instance prior to upgrading to version 1.6 of the Flexera One ServiceNow app. The plugin is now listed with the other dependencies shown in Application Dependencies. |
Version:Version 1.6 of the Flexera One ServiceNow App has been certified for the Yokohama release of ServiceNow.
This release includes the following new capabilities as well as a number of resolved issues.
| • | Enhanced hardware classification for specialized devices |
| • | Virtual machine classification improvements |
| • | Optimized network adapter RTE process |
| • | Support for custom OAuth credentials used to configure the export connection |
Enhanced hardware classification for specialized devices
New support for 26 specialized hardware device types such as mobile phones, printers, security devices, banking equipment, IoT gateways, IP cameras, and media players. This enhancement allows for more refined classification of these types of devices in ServiceNow under the appropriate CMDB classes and improves overall CMDB integrity and traceability.
There are two new Import Properties you can use to enable this functionality:
| • | Insert Additional Hardware Devices into Device Tables |
| • | Update Additional Hardware Devices into Device Tables |
These are documented in the About Import Properties section of the Setting Import Properties page.
Note:Some of these specialized devices are not mapped by default: IP Camera, IoT Gateway, and Endpoint (Banking Equipment). This is because Technopedia and IT Visibility do not have a hardware category and subcategory for these types of hardware devices. Customers may know these mappings and make the mappings manually. Contact Flexera Technical Support for more information.
Virtual machine classification improvements
A new RTE process has been developed to identify and classify virtual machines and their host relationships within the ServiceNow cmdb_ci_vm_instance table. This process automates the classification of Virtual Machine data based on predefined CI class mapping rules.
There are two new Import Properties you can use to enable this functionality:
| • | Insert Virtual Machine Instances along with Its Host Relationship |
| • | Update Virtual Machine Instances along with Its Host Relationship |
These are documented in the About Import Properties section of the Setting Import Properties page.
Optimized network adapter RTE process
This release includes improved mapping resolution for network adapters to improve accuracy and data integrity as well as improved processing performance. The import process now ingests classification details for the host machine on which a network adapter resides. Formerly, network adapters were mapped to computers, and network adapters that were not connected to computers were skipped. Now those network adapters can be captured and mapped to Netgear.
With the addition of a new ServiceNow Network Adapters datasets, including essential fields, such as Hardware Category and Hardware Subcategory, the Flexera-ServiceNow integration now offers more precise classification and more accurate mapping of network adapters to their respective hosts.
Support for custom OAuth credentials used to configure the export connection
With this release, the Flexera One app delivers enhanced security with support the creation of OAuth credentials using your own Client ID and Client Secret. These custom OAuth credentials are used to generate a refresh token and configure the IT Visibility connection for customers who want to export their ServiceNow data to Flexera One.
For existing users, the Flexera One app will continue to work with the default OAuth credentials; however, Flexera strongly recommends replacing the default credentials with custom credentials you set. New users must create OAuth credentials when they set up the export connection.
The process for creating FlexeraOne OAuth and FlexeraOne OAuth Provider in your ServiceNow Application Registry is described in the help page for Generating a Refresh Token in ServiceNow.
Important:The OAuth credentials are an instrumental part of configuring the export connection between ServiceNow and Flexera One IT Visibility. Customers who do not export their data from ServiceNow to Flexera One IT Visibility do not use the OAuth credentials.