What’s New in This Release
Flexera helps you improve the value you derive from your ServiceNow investment-from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.
Important:As of version 1.6, existing customers who are upgrading to the current release from a release prior to 1.6 will have two new requirements:
| • | To continue importing data from Flexera One into ServiceNow, you must recreate your import connection after upgrading. First delete your existing import connection (Flexera One > Import Configurations > Connection). Then create a new import connection by following the steps shown in Setting Up the Import Connection. |
| • | There is a new dependency for this version of the Flexera One app: sn_cmdb_ci_class (CMDB CI Class Models). This plugin must be deployed in your ServiceNow instance prior to upgrading to version 1.6 of the Flexera One ServiceNow app. The plugin is now listed with the other dependencies shown in Application Dependencies. |
Version:Version 1.7 of the Flexera One ServiceNow App has been certified for the Yokohama release of ServiceNow.
This release includes the following new capabilities and resolved issues.
| • | Support added for Technopedia’s Product-type software models |
| • | Optionally import discovered attributes by enabling the Extended Pack import property |
| • | Resolved issues in version 1.7 |
Support added for Technopedia’s Product-type software models
As of this release, the Flexera-ServiceNow integration adds support for Technopedia’s Product software models—facilitating better software management with improved data accuracy and greater software model detail. Software models are now categorized as one of two types: Product Software Model or Generic Software Model. This detail is stored in ServiceNow as the type attribute in the cmdb_software_product_model table.
|
Flexera Field Name |
Flexera Dataset |
ServiceNow Attribute |
ServiceNow Table |
|
TechnopediaGUIDType |
Software Technopedia |
type |
cmdb_software_product_model |
Optionally import discovered attributes by enabling the Extended Pack import property
We are introducing a new import property: Enable Software Inventory Extended Pack. This property permits the inclusion of Extended Software Inventory data during ingestion. This feature is disabled by default due to its non-trivial impact on import performance.
Discovered attributes added when this property is enabled
When enabled, the Enable Software Inventory Extended Pack option will populate three discovery fields within the dataset: Discovered Product, Discovered Version, and Discovered Manufacturer. A calculated attribute built from the combined Version, VersionLabel, and PatchName fields is also added: norm_full_version.
|
Flexera Field Name |
Flexera Dataset |
ServiceNow Attribute |
ServiceNow Table |
|
DiscoveredManufacturer |
Software Inventory |
publisher |
cmdb_sam_sw_discovery_model |
|
DiscoveredProduct |
Software Inventory |
display_name |
cmdb_sam_sw_discovery_model |
|
DiscoveredVersion |
Software Inventory |
version |
cmdb_sam_sw_discovery_model |
|
Version, VersionLabel, PatchName |
Software Technopedia |
norm_full_version |
cmdb_sam_sw_discovery_model |
Increased processing times are expected
Be aware that enabling this option will have a performance impact on data ingestion. Specifically, activating this feature increases the size of Delta files. This size increase occurs because any change in the discovered evidence (such as a software patch applied) will result in additional Delta records. This may lead to larger delta ingestions as evidence changes—potentially extending processing times as those records are ingested.
For customers who do not require this extended dataset, we recommend keeping the option unchecked to ensure optimal ingestion performance due to smaller Delta sizes. Customers who do require this additional information can enable the option with the understanding that it may lead to increased Delta data and ingestion time due to the broader data scope.
The new property is documented in the About Import Properties section of the Setting Import Properties page.
Resolved issues in version 1.7
The following issues were resolved in this release:
| • | Fixed a class switch issue that was affecting Virtual Machine CI records. Virtual Machine records were incorrectly classified due to a class switch issue during the Configuration Item import transformation. Class change logic has been refined. |
| • | New CI class mapping rule for Virtual Machine hardware. A new Configuration Item (CI) class mapping rule has been implemented to correct a classification issue for hardware records with the subcategory Virtual Machines. (Note: For this release, we do not support the Virtual Machines subcategory for Network Adapter CIs. These records will be ignored during processing. However, support for this scenario is planned for a future release.) |
| • | Fixed Export API version compatibility with IT Visibility. In this version, support for both v1 and v2 has been added to the Scripted Rest API for exporting data from ServiceNow to IT Visibility. For backward compatibility, v1 is set as the default. |