What’s New in This Release

Flexera helps you improve the value you derive from your ServiceNow investment-from aggregation, normalization, and enrichment of hardware, software, SaaS, and cloud IT asset inventory data to IT service delivery. With Technopedia®, the most trusted source of IT product information in the world, Flexera enhances IT service management (ITSM), Configuration Management Systems, and Software Asset Management with a reliable foundation and accurate data.

Important:As of version 1.6, existing customers who are upgrading to the current release from a release prior to 1.6 will have two new requirements:

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To continue importing data from Flexera One into ServiceNow, you must recreate your import connection after upgrading. First delete your existing import connection (Flexera One > Import Configurations > Connection). Then create a new import connection by following the steps shown in Setting Up the Import Connection.

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There is a new dependency for this version of the Flexera One app: sn_cmdb_ci_class (CMDB CI Class Models). This plugin must be deployed in your ServiceNow instance prior to upgrading to version 1.6 of the Flexera One ServiceNow app. The plugin is now listed with the other dependencies shown in Application Dependencies.

Version:Version 1.7 of the Flexera One ServiceNow App has been certified for the Yokohama release of ServiceNow.

This release includes the following new capabilities as well as a resolved issue.

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Support added for Technopedia’s Product-type software models

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Optionally import discovered attributes by enabling the Extended Pack import property

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Resolved issues in version 1.7

Support added for Technopedia’s Product-type software models

As of this release, the Flexera-ServiceNow integration adds support for Technopedia’s Product software models—facilitating better software management with improved data accuracy and greater software model detail. Software models are now categorized as one of two types: Product Software Model or Generic Software Model. This detail is stored in ServiceNow as the type attribute in the cmdb_software_product_model table.

Flexera Field Name	Flexera Dataset	ServiceNow Attribute	ServiceNow Table
TechnopediaGUIDType	Software Technopedia	type	cmdb_software_product_model

Optionally import discovered attributes by enabling the Extended Pack import property

We are introducing a new import property: Enable Software Inventory Extended Pack. This property permits the inclusion of Extended Software Inventory data during ingestion. This feature is disabled by default due to its non-trivial impact on import performance.

Discovered attributes added when this property is enabled

When enabled, the Enable Software Inventory Extended Pack option will populate three discovery fields within the dataset: Discovered Product, Discovered Version, and Discovered Manufacturer. A calculated attribute built from the combined Version, VersionLabel, and PatchName fields is also added: norm_full_version.

Flexera Field Name	Flexera Dataset	ServiceNow Attribute	ServiceNow Table
DiscoveredManufacturer	Software Inventory	publisher	cmdb_sam_sw_discovery_model
DiscoveredProduct	Software Inventory	display_name
DiscoveredVersion	Software Inventory	version	cmdb_sam_sw_discovery_model
Version, VersionLabel, PatchName	Software Technopedia	norm_full_version	cmdb_sam_sw_discovery_model

Increased processing times are expected

Be aware that enabling this option will have a performance impact on data ingestion. Specifically, activating this feature increases the size of Delta files. This size increase occurs because any change in the discovered evidence (such as a software patch applied) will result in additional Delta records. This may lead to larger delta ingestions as evidence changes—potentially extending processing times as those records are ingested.

For customers who do not require this extended dataset, we recommend keeping the option unchecked to ensure optimal ingestion performance due to smaller Delta sizes. Customers who do require this additional information can enable the option with the understanding that it may lead to increased Delta data and ingestion time due to the broader data scope.

Note:When this property is enabled, only the Delta import jobs will import these discovered attributes. The Snapshot jobs will not import these discovered attributes.

The new property is documented in the About Import Properties section of the Setting Import Properties page.

Resolved issues in version 1.7

The following issue was resolved in this release:

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Fixed a class switch issue that was affecting Virtual Machine CI records. Virtual Machine records were incorrectly classified due to a class switch issue during the Configuration Item import transformation. Class change logic has been refined.