Activation Errors

AdminStudio 2023 | 25.0

The following table contains tips on how to resolve errors that may occur when your try to activate AdminStudio.

Tip:For the latest troubleshooting information for AdminStudio 2023 | 25.0, see the AdminStudio Knowledge Base.

Activation Errors

Error Number

Description

Troubleshooting Information

20653

The number of activations allowed for this account has been exceeded.

The AdminStudio end-user license agreement allows you to install and activate AdminStudio a limited number of times. This error occurs if that limit has been exceeded.

To resolve this error, try one of the following solutions:

•

Uninstall AdminStudio on one machine; doing so returns your license to your account on the activation server, allowing you to activate on a different machine.

•

Contact your AdminStudio sales representative to purchase an additional AdminStudio license, or to purchase concurrent licensing.

•

Ensure that no one else in your organization is already using the same activation code for their activated copy of AdminStudio.

20660

The Activation Code that you entered has been disabled.

The activation code that you entered has been disabled. One example of when this may occur is if you returned your copy of AdminStudio and then later tried to use your activation code to activate AdminStudio.

If you encounter this error, ensure that you entered the activation code correctly. If you did enter it correctly, contact AdminStudio Support so that they can re-enable your activation code if it is allowed. To contact support, log in to the Flexera Community, select Open New Case on the Support menu, and submit a Support case.

Once the activation code has been re-enabled, you can proceed with activation.

20676

The license has been transferred between computers more times than is allowed.

There is a limit to the number of times that you can transfer your AdminStudio license from one machine to another in your organization. This error occurs if that limit has been exceeded.

To resolve this error, contact your AdminStudio sales representative to purchase an additional AdminStudio license, or to purchase concurrent licensing.

50020

The response text you entered is invalid.

This error occurs if you are attempting offline (email) activation and the response text that you entered in the activation wizard is incorrect. Ensure that you correctly entered the response text. The response text starts with the following string:

<?xml version

The following string marks the end of the response text:

</Response>

50040

An unexpected error occurred.

This error may occur if an online activation attempt fails. For example, if your machine does not have an Internet connection, online activation cannot occur.

If you do not have an Internet connection or if you are having problems completing the online activation process, the activation wizard gives you the option of performing offline activation through email. For information on how to activate offline through email, see Activating Through a Web Page.