Troubleshooting Activation Issues

AdminStudio 2023 | 25.0

General Troubleshooting Tips

The following tips may help you resolve issues that may occur during the activation process.

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Ensure that you are entering the activation code correctly, and that it is in the format XXXX-XXXX-XXXX-XXXX (4 sets of 4 characters).

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If you or someone in your organization previously activated AdminStudio on another machine, you must first return your AdminStudio license on that machine through a full uninstallation before it can be activated on the new machine. To learn more, see Uninstalling and Reinstalling AdminStudio.

Activation Errors

If you encounter an activation error, see Activation Errors for help with resolving it. For the latest troubleshooting information, see the AdminStudio Knowledge Base:

https://community.flexera.com/t5/AdminStudio-Knowledge-Base/tkb-p/Admin-Studio-Knowledge 

Offline Activation

If you are unable to activate AdminStudio through the automatic online method, offline activation is required. You can perform offline activation on a different machine that has Internet access. For more information, see Activating Through a Web Page.

Further Assistance

For more information about activating AdminStudio, visit the AdminStudio Knowledge Base in the Flexera Community.

If you have tried all of the aforementioned suggestions and you still have not been able to activate AdminStudio, log in to the Flexera Community, select Open New Case on the Support menu, and submit a Support case.