Activation FAQs

Product activation is a quick and anonymous process that confirms the authenticity of your software. This is done to protect you from the adverse effects of pirated software. The process also verifies that AdminStudio has not been activated on more machines than allowed by the AdminStudio End-User License Agreement (EULA).

After you first launch AdminStudio, the activation wizard opens. After a few seconds, the activation wizard disappears if you have not clicked on it, and AdminStudio is launched as a trial product. If you want to activate AdminStudio right away, you can select the Activate or Purchase AdminStudio option, and then click the Next button. The wizard guides you through the activation process, and in seconds, AdminStudio is activated.

What happens during activation?

You go through a series of easy steps to activate AdminStudio, usually through the Internet (or offline, through a Web site that you can access on a different machine). You enter a product activation code, which is used to authenticate the AdminStudio license, thus unlocking the product. The entire process takes only a few seconds.

What site is accessed for activation?

To activate AdminStudio and check for updates, your environment needs to have access to the following site:

https://flexerasoftware.flexnetoperations.com

What is product reactivation?

Product reactivation is the process by which an activated product is checked to verify that it is still installed according to the AdminStudio EULA, and that it has not been activated on more machines than allowed.

Reactivation is required on each machine on which AdminStudio has been successfully installed and activated. Reactivation must occur a certain number of months after the last activation or reactivation occurred; otherwise, AdminStudio stops working.

Reactivation offers more flexibility than licensing models that do not require it. With the reactivation model that is used for AdminStudio, a license is not permanently tied to a specific machine; this allows users to periodically update and replace hardware and the machines on which AdminStudio is installed.

What happens during reactivation?

Reactivation typically occurs automatically, without any interaction on your part. Several weeks before reactivation is required, the activation wizard sends a reactivation request for your activation code to the activation server silently (that is, without displaying any user interface). The server receives the reactivation request, and it validates the request. If the reactivation request is successful, the server automatically notifies the activation wizard about the status, enabling the wizard to reactivate AdminStudio for you.

If reactivation cannot be automatically performed when needed (for example, if you do not have an Internet connection), the activation wizard is displayed when you launch AdminStudio. At that point, the activation wizard lets you reactivate AdminStudio using the same wizard that is used for activation. The wizard first attempts an online reactivation. If online reactivation is unsuccessful, the wizard enables you to use the offline method.

How do activation and reactivation work?

For an explanation, see Overview of Subscription License Life Cycle.

What information is required for activation and reactivation?

Activation and reactivation require your AdminStudio activation code. No personal information is needed.

Does activation affect my software or my computer?

No. Activation has no effect on the performance of your computer or software.

How do I activate AdminStudio?

After purchasing AdminStudio (and subsequently receiving your activation code), you simply enter the activation code in the designated field that is displayed in the activation wizard when you launch AdminStudio, and then click the Activate button.

Typically, activation is completed in just a few seconds through the Internet (online activation). In some cases, offline activation is required. If so, this is accomplished through a Web site that you can access from a different machine. To learn more, see Activating Through a Web Page.

How long does it take to activate AdminStudio?

Internet activation (online activation) typically takes seconds to complete. It is dependent on the type of Internet technology that you are using. The amount of data being transmitted is very small, so high-speed connections are not required.

How soon must I activate AdminStudio?

You have a limited number of days to activate AdminStudio after the first launch. The activation wizard shows the number of days that are left in your trial period. The activation wizard is displayed every time that you launch AdminStudio during the trial period (before you have activated AdminStudio). In addition, the About AdminStudio dialog box in AdminStudio shows the number of days remaining. To access the About AdminStudio dialog box: On the Help menu in AdminStudio, click About AdminStudio.

Can I install AdminStudio without activating it?

Yes. After installation, you can use AdminStudio for a limited number of days without activating it.

After that trial period has ended, you need to activate AdminStudio in order to use it.

What happens if I do not activate AdminStudio?

AdminStudio will stop working at the end of the trial period if you do not activate it.

How can I obtain an activation code for activation?

If you have already purchased AdminStudio, then an activation code will be sent to you in an email. This activation code will also be available in the Flexera Product and License Center. If you cannot find your activation code, contact your AdminStudio sales representative.

What is the difference between product activation and product registration?

Product activation is a mandatory, anonymous process that verifies the activation code for your copy of AdminStudio. Product registration is a process that entitles you to product updates and special offers.

Can I uninstall my copy of AdminStudio on one machine and reinstall it on my other machine?

Yes. The recommended method is to first return your license on the current machine and install the product on a new machine. Once you have installed it on the new machine, you must activate AdminStudio on the new machine.

For more information, see Returning a License to Your Account on the Activation Server.

What if I upgrade or get a new machine, and I forget to return my license on my old machine?

If you are planning to upgrade or get a new machine, it is important that you first return your license. If you do not do this, your account on the activation server still reflects that your license is activated on your old machine. As a result, when you install the product on your new machine, you will not be able to activate it, and you will need to contact AdminStudio Support. If this situation has occurred frequently, you may be denied another activation.

Can I share my copy of AdminStudio with others?

No, AdminStudio should not be shared with other users. Do not share the activation code that you used for activation, since it is required to reactivate your product.

Will I be able to reinstall and reactivate AdminStudio if my hard drive crashes?

Yes. However, in most cases, the AdminStudio license will still be activated. If you attempt to reactivate but it fails, contact AdminStudio support by logging into the Flexera Community and making a selection on the Support menu.

Do I always need to be online to use AdminStudio?

Once you have activated AdminStudio, you do not need to be online to use it. When AdminStudio needs to be reactivated, the activation wizard attempts to reactivate silently (that is, without displaying any user interface). If your machine does not have an Internet connection when reactivation is attempted, the activation wizard is displayed, allowing you to perform an offline (email) reactivation.

Note:There are certain functionalities of AdminStudio, such as the Package Feed Module and publishing packages to end point management systems, which require the AdminStudio machine to be online.

What does Flexera do with the AdminStudio activation information?

The information that is used to activate AdminStudio is used within the capacity outlined by the AdminStudio End-User License Agreement (EULA). For additional information, review the privacy policy on the Flexera website:

https://www.flexera.com/legal/privacy-policy.html

What is product renewal?

Product renewal is the process by which the subscribed product is renewed for the new subscription duration in the backend. AdminStudio updates the new subscription duration on the expiry of the current subscription.