The following features of App Broker Cloud are included in the ServiceNow:
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Out-of-the-box ServiceNow workflow for advanced license check and deployment—App Broker Cloud includes a ServiceNow workflow which displays the flow of how advanced license check and deployment is performed (which is triggered when user submits a ServiceNow software request). This workflow is available as an update set that can be applied to any ServiceNow instance. For more information, see ServiceNow Workflow.
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Import of App Broker Cloud catalog items into ServiceNow —Today, an administrator has to manually trigger the catalog item sync process from the App Broker Cloud Administration user interface into ServiceNow, and this adds catalog items to the ServiceNow service catalog when the catalog is activated.
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License compliance—App Broker Cloud leverages asset management data from FlexNet Manager, including product use rights and license entitlement data, to ensure proper governance and compliance over the request and installation of software. Licenses are reserved during the request process.
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Uses ServiceNow approval and notification features—When a ServiceNow user submits a software request, all notifications and approvals are performed by ServiceNow; App Broker Cloud is just responsible for performing the license check and deployment.
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Automatic software deployment—App Broker Cloud automates the deployment of software through popular systems management that manage the growing diversity of today’s endpoint. Today we support the Configuration Manager deployment system.
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Ability to view deployment status in ServiceNow —App Broker Cloud passes deployment status information (deployment complete, pending, or failed) back to ServiceNow.