Uploading and Configuring the App Broker Cloud Update Set into ServiceNow

A ServiceNow update set is a group of customizations, in an XML file, that can be moved from one ServiceNow instance to another. App Broker Cloud includes an update set that, when imported into ServiceNow, creates all of the ServiceNow entities that are required for ServiceNow to work with App Broker Cloud.

When you import the App Broker ServiceNow update set XML file into ServiceNow, a custom ServiceNow application named Flexera App Broker is created with the following ServiceNow entities:

ServiceNow Entity

Description

Workflows

The Flexera Software - App Broker Software Request workflow is created.

REST Messages

All of the ServiceNow REST messages used to communicate with App Broker to perform the steps in this workflow are created.

Table Schemas

Custom tables are created to contain the imported App Broker catalog item data:

• App Broker Catalog Items (x_fls_appbroker_catalog_items)
• App Broker Catalog Import Service (x_fls_appbroker_import_service)

Catalog Items

This holds all the catalog items synced from App Broker Cloud into ServiceNow.

For information on how to configure App Broker Cloud with ServiceNow, see the following tasks:

• Importing and Configuring an Update Set in ServiceNow
• Configuring App Broker Scheduled Jobs

App Broker Cloud Release Notes

October 2020

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