Using App Broker for ServiceNow

App Portal 2020 R1

Note:For App Broker for ServiceNow’s out-of-the-box workflow to function, you are required to be connected to an instance of FlexNet Manager Suite.

You can use App Broker for ServiceNow to extend the power of your ServiceNow service catalog, enable software license governance and on-going optimization, and automate and accelerate the fulfillment of software requests to any device. Using App Broker for ServiceNow enables you to provide your employees with a single service portal for all request types: software, hardware, and other IT services.

Like App Portal, App Broker for ServiceNow is a universal enterprise app store for desktop, mobile, and cloud applications that enables IT to maintain license compliance while providing automated software delivery. But with App Broker for ServiceNow, instead of using the App Portal end user interface, employees request software directly in the ServiceNow self-service portal. You publish App Broker catalog items as service items within ServiceNow.

With App Broker for ServiceNow, not only can your employees request software catalog items directly from the ServiceNow self-service portal, they can also submit OS deployment/application migration requests using a custom App Portal Employee App Provision Request wizard from within the ServiceNow interface.

Note:App Portal Enterprise Edition also offers standard integration with ServiceNow, as described in Configuring ITSM Integration. However, this feature is limited to automatically creating or updating ServiceNow incidents or requests whenever a specified action occurs in App Portal (such as when a request is submitted). There is no integration with App Portal catalog items or app store features.

The following topics explain how to set up and use App Broker for ServiceNow:

About App Broker for ServiceNow
Integrating App Broker with ServiceNow
Managing App Portal Catalog Items in ServiceNow
Requesting App Portal Catalog Items Using the ServiceNow Interface
Using the Employee App Provision Request Wizard to Request Task Sequence Catalog Items
App Broker for ServiceNow Reference