Creating a ServiceNow Integration User

This simple process sets up the user account used for integration between Service Now and App Broker, and assigns the user to the appropriate roles that represent the minimum permission required for end user of ServiceNow for successful integration with App Broker. Complete this task while you are still logged into ServiceNow as an administrator.

To create the user account in ServiceNow with the correct roles assigned:

1. In ServiceNow, go to User Administration > Users.
2. Click New, complete the properties for your new user, and click Submit.

Tip:Take note of the user ID and password, as it is used again in the set-up process in section Connecting App Broker with ServiceNow.

3. Once the creation process finishes, click the hyperlinked User ID for this user, and scroll down to Roles.
4. Click Edit, and select the following from the collection, and add them to the Roles List.
• x_fls_appportal.user
• catalog_admin
• mid_server
• web_service_admin
• pa_admin
• import_transformer

Note:These roles are the minimum permission required for end user of ServiceNow for successful integration with App Portal / App Broker.

5. Click Save.

App Portal / App Broker 2020 R1 Administration Guide

August 2020

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