App Portal / App Broker 2021 R1 Administration Guide
App Portal 2021 R1
The App Portal / App Broker Administration Guide includes user documentation for both administrators who configure and manage App Portal, and for end users who use the App Portal storefront to request software for their computer or mobile phone.
The App Portal / App Broker 2021 R1 Administration Guide is organized into the following sections:
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Topic |
Content |
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Part 1: App Portal / App Broker System Administration |
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Explains what happens the first time you launch the product and are prompted to upload your license file. Also explains how to enter initial deployment technology and integration settings. |
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Explains how to configure your product website by adjusting the settings on the Site Management views. |
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Explains how to use the Catalog Management views to create and manage catalog items, which are applications/programs that have been published for deployment through the software storefront. |
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Explains how to set up and configure App Broker integration with ServiceNow so that employees can request catalog items—including OS deployment with application migration—from within the ServiceNow user interface. |
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Explains how to integrate App Portal with BMC MyIT so that you can use MyIT as your front end app store, while App Portal performs the behind-the-scenes fulfillment of software requests, including automatically reserving licenses. |
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Using Compliance Management Features to Track Software Licensing and Usage |
Explains how to use My Apps/Inventory Management and Retire/Upgrade campaigns to track software and computers in use in your company, including license data. |
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Using Task Sequence Catalog Items to Perform OS and Application Deployment |
Explains how to perform OS deployments by offering task sequence catalog items in the App Portal storefront, making your OS deployments self-service instead of administrator-driven. |
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Using App Survey, Clone/Migrate, and Support Tools to Perform Advanced Deployment Tasks |
Explains advanced deployment tasks that you can perform using App Portal that do not involve the checkout of an OSD task sequence catalog item in the App Portal storefront, including using App Survey to migrate applications from a source to target computer, and using Clone/Migrate to migrate applications. |
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Lists variables used in App Portal / App Broker. |
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Describes App Portal’s API for web services. |
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Describes App Broker’s REST API for web services used to integrate with ServiceNow, BMC MyIT, and other ITSM systems. |
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Lists topics that help you troubleshoot App Portal issues you may encounter. |
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Part 2: Using the App Portal Enterprise App Store |
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Explains how to submit requests for catalog items for software or other assets on the Browse Catalog tab. After searching the catalog, you can either perform an express checkout of a single item or a standard checkout of multiple items. |
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Explains how to view information on submitted requests on the Request Details view. |
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Explains how to approve, reject, reassign, and request additional information regarding submitted catalog item requests. |
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Using the My Apps Tab to Manage Your Applications and Software Policy Score™ |
Explains how to use the My Apps tab of view a list of applications installed on your computer, view your Software Policy Score™, and respond to unused software and other alerts regarding those applications. |
Important:This document does not cover how to use, manage, or install System Center Configuration Manager or Symantec Altiris Client Management Suite or any other deployment technology.