About Alerts

On the My Current Alerts subtab of the My Apps tab, users are prompted to respond to the following types of alerts:

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Unused software alert—As soon as the My Apps feature is enabled, App Portal will automatically send alerts to users for each installed application that they have not used for the number of days specified by the App Portal administrator in the License Reclamation Threshold field. The alert prompts the user to either complete a business justification survey to keep the seldom-used application or uninstall it

Note:Unused software alerts will only be sent for applications that an App Portal administrator has selected for license reclamation.

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Proof of purchase alert—When informed by FlexNet Manager Suite that there are no remaining licenses for an application, administrators add that application to the Proof of purchase alert action catalog item, which triggers an alert to be sent to all users who have that application installed. To resolve the alert, users are prompted to provide proof of purchase for the unlicensed software.

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Administrator-created action alert—An administrator can create a custom alert and attach a question template to it to gather information. The alert prompts the user to answer questions to provide this information. This information is delivered to the administrator via the standard checkout process.

Note:If the App Portal administrator has selected the Enable My Apps Notifications option is in the My Apps Options section of the Admin tab, each time a user receives an alert on the My Apps tab, they will also receive an email notification.

When an end user resolves an alert, it is listed on the My Resolved Alerts subtab. Each time an end user resolves an alert, the Software Policy Score improves for their device.