App Broker for ServiceNow Features
All of the governance, compliance, and automation features that App Portal with FlexNet Manager Suite provides are also available in App Broker for ServiceNow.
| • | Out-of-the-box ServiceNow workflow for advanced license check and deployment—App Broker for ServiceNow includes a ServiceNow workflow which displays the flow of how advanced license check and deployment is performed (which is triggered when user submits a ServiceNow software request). This workflow is available as an update set that can be applied to any ServiceNow instance. For more information, see App Portal Software Request Workflow. |
| • | Automatic import of App Portal catalog items into ServiceNow—A background task runs periodically to sync the App Portal catalog with ServiceNow and add catalog items to the ServiceNow service catalog. For more information, see Importing Catalog Items into ServiceNow. |
| • | License compliance—App Broker for ServiceNow leverages asset management data from FlexNet Manager, including product use rights and license entitlement data, to ensure proper governance and compliance over the request and installation of software. Licenses are reserved during the request process. For more information on product use rights, see Performing Advanced License Check. |
| • | Uses ServiceNow approval and notification features—When a ServiceNow user submits a software request, all notifications and approvals will be performed by ServiceNow; App Portal is just responsible for performing the license check and deployment. |
| • | Reclamation of unused software—To further optimize software license consumption and reduce spending on new software licenses, App Broker (like App Portal) enables the automation of software reclamation to uninstall applications that are not used or rarely used. For more information, see Configuring the My Apps Feature to Perform Compliance Management. |
| • | Automatic software deployment—App Broker automates the deployment of software through popular systems management and mobility management solutions that manage the growing diversity of today’s endpoint , including Microsoft System Center Configuration Manager, Intune, Symantec Altiris, Jamf Pro, Jamf Cloud, and VMware Workspace ONE UEM. |
| • | Ability to view deployment status in ServiceNow—App Broker passes deployment status information (deployment complete, pending, or failed) back to ServiceNow. |