App Portal / App Broker for ServiceNow 2016
You can create and enable several types of Alert Action catalog items:
| • | Predefined Alert Action Catalog Items |
| • | Unused Software Alert |
| • | Proof of Purchase Action Alert |
| • | Administrator-Created Custom Action Alert |
Predefined Alert Action Catalog Items
App Portal is shipped with the following pre-defined Alert Action catalog items (which correspond to pre-defined Alert Actions and templates of the same name):
|
Alert Action Catalog Item / |
Question Template |
Description |
|
Proof of purchase |
ProofOfPurchaseTemplate |
Administrators can prompt this Alert Action catalog item to generate alerts by targeting it to a specific application in the FlexNet Manager Suite database. |
|
Keep |
KeepTemplate |
These are used as part of the automatically-generated unused software alert. Users are prompted to either Keep or Uninstall the unused application. |
|
Uninstall |
UninstallationWithNoProgramTemplate |
You can also create your own custom Alert Action catalog items, as described in Administrator-Created Custom Action Alert.
As soon as the My Apps feature is enabled, App Portal will automatically send alerts to end users for each installed application that they have not used for a specified number of days. The end user must then choose to either complete a business justification survey to keep the seldom-used software or uninstall that application.
If a user selects Uninstall, the application will be uninstalled in one of two ways:
| • | Application has an associated uninstall action—If the application has an associated App Portal catalog item with an uninstall program, App Portal will submit a uninstall message to System Center Configuration Manager or Altiris, which will in turn uninstall the application. The amount of time that this takes depends upon the deployment technology. |
| • | Application does not have an associated uninstall action—If application does not have an associated App Portal catalog item with an uninstall program, a General catalog item is checked out, which only registers the user’s intent but does not actually trigger the uninstall. |
Unused software alerts are only sent for applications belonging to the FlexNet Manager Suite application classifications (such as Commercial) that are selected in the App Portal My Apps Options settings. If no classifications are selected, then unused software alerts will be sent for applications in all classifications.
For more information, see Customizing an Unused Software Alert.
Proof of Purchase Action Alert
When informed by FlexNet Manager Suite that there are no remaining licenses for an application, administrators can choose to trigger a proof of purchase alert be sent to unlicensed users of that application by modifying the existing Proof of purchase Alert Action catalog item to target the identified application. See Triggering a Proof of Purchase Alert.
Administrator-Created Custom Action Alert
An administrator can create a custom alert and attach a question template to it to gather information. This alert can be targeted to specific users. This information is delivered to the administrator via the standard checkout process. See Creating a New Custom Alert Action Catalog Item
Note • App Portal’s extensible application programming interface (API) gives administrators the ability to define and enforce additional policies.
App Portal / App Broker for ServiceNow 2016 Administration Guide09 August 2016 |
Copyright Information | Flexera Software |