Completed Scans

Use this page to view a summary of the scans conducted. Double-click an entry for further details or right-click and select View Scan Result.

Scan Status:

Success

The scan was completed successfully.

Partial

The Software Vulnerability Manager scans consists of two parts; the first part is the scan of third-party applications, the second part is collecting information about Microsoft patching status from the Windows Update Agent (WUA).

If the Software Vulnerability Manager scan engine is not able to obtain the required information from the WUA, the scan result will be Partial. Check the setting that controls the behavior of the WUA when a scan is completed (refer to Settings for further information).

Failed

Software Vulnerability Manager was not able to connect to the remote target to perform the scan. Refer to Remote/Agent-less Scan – Requirements (Windows) for further information.

Possible Reasons for Scan Status

After you complete a scan, you will see a Completed Scans page. This page includes a Scan Status column. The following table explains the possible reasons for the Scan Status.

 

Possible Reasons for Scan Status

Scan Status

Possible Reasons

Success: OK

Scan executed successfully.

Partial Success

Scan executed with partial success.

Partial: Windows Update Failed

The scan was partially successful. An error occurred during the Windows update check due to possibly one or all of the following reasons:

1. It appears that the RPC service is not running or that the Host is firewalled to disallow access to the RPC service.
2. You do not appear to have specified the correct login credentials to perform Windows Update checks on the Host.
3. Check that the Windows Update service is running on the Host and that you use the correct administrative login credentials.

NOTE: This means that certain Microsoft products for this Host are listed with a potential incorrect security state.

Failure

Scan failed.

Failed: License Limit Reached

You have reached the limit of your CSI License Key. To resolve this issue:

1. Please make sure that you have removed all retired machines from your CSI console using the database cleanup tool.
2. You may need to purchase more host licenses. Please contact sales@flexera.com for more licenses.

Failed: No Connection

Could not connect to Host. Check that the Host is not blocked by a firewall.

Failed: Resolving Host

Could not resolve Host. Please verify that you typed the host name correctly.

Failed: Access Denied

The scan failed. Please verify that you are using the correct administrative login credentials for the Host.

Failed: Error Connecting

Check that you have sufficient privileges to access the Host. Check that the Host is not blocked by a firewall.

Failed: Partial Success

The scan started, but it could not be completed due to possibly one or all of the following reasons:

1. Please verify that you are using the correct administrative login credentials for the Host.
2. ‘Easy File Sharing’ is disabled on the Host.
3. The Host is not blocked by a firewall.

Failed: No Data Retrieved

The scan started, but it could not be completed. Please verify that you are using the correct administrative login credentials for the Host. ‘Easy File Sharing’ is disabled on the Host. The Host is not blocked by a firewall.

Failed: IP/AD Restrictions

The user who installed the agent on the specific machine is not allowed to scan a machine with that IP address.

Failed: Communications Error

There has been a communications error between the agent and the Host. This could be a temporary issue, so rescanning may resolve this issue.