Steps to Take When FlexNet Manager Suite is Unable to Register With the Flexera Service Gateway

In some instances, you may not be able to register FlexNet Manager Suite with the Flexera Service Gateway. The following message is displayed:

Unable to register with the Flexera Service Gateway. The following error was provided by the gateway: Exception occurred in adding service FlexNetManagerSuite. Message: com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog at [row,col {unknown-source}]: [1,0]

To resolve this issue, do one of the following:

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Windows Authentication enabled—First make sure that Windows Authentication is enabled and working on the FlexNet Manager Suite server.

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Check the GetFlexeraIDforApplication web service—Check the GetFlexeraIDForApplication web service, as described in Verify Domain Credentials Across Computers by Invoking GetTenants and GetFlexeraIDForApplication API.