Verifying a Domain With a TXT Record

Important:To verify a domain with a TXT record, you must have the Administrative privileges in your organization’s identity provider and one of the following Flexera One roles: Manage organization or Administer organization. For complete descriptions of each role available in Flexera One, see Flexera One Roles.

Before using Flexera One, you must verify that your organization owns its domain. You verify your organization’s domain through your domain host (the provider where you purchased your domain name). Your domain host maintains settings called Domain Name System (DNS) records that direct internet traffic to your organization’s domain name.

Flexera One gives you a verification code to add to your domain host’s DNS records. Within your domain host’s DNS records settings, you can create a TXT verification record. When Flexera One sees that the TXT verification record exists, your organization’s domain ownership is confirmed. The TXT verification record does not affect your website or email.

To verify a domain with a TXT record, perform the following tasks:

• Obtaining Your Organization’s Domain Verification Code in Flexera One
• Navigating to Your Domain Host’s DNS Records
• Creating a TXT Verification Record Within Your Domain Host’s DNS Records
• Verifying Your Organization’s Domain Within Flexera One
• Performing Post-Domain Verification Steps

Best Practice:This process involves switching back and forth between Flexera One and your domain host. It is recommended to have two browser tabs or windows open while completing this task.

Obtaining Your Organization’s Domain Verification Code in Flexera One

To obtain your organization’s domain verification code in Flexera One, perform the following steps.

To obtain your organization’s domain verification code in Flexera One:

1. Go to the Identity Providers page (Administration > Identity Providers).
2. Click the identity provider record.
3. In the identity provider record, click the Domains tab.

Note:If you have not already done so, you need to Adding a Domain.

4. If you have already added your organization’s domain identity provider record, copy the code in the Verification Code column. This verification code is needed to create a TXT verification record.

Important:TXT record changes can take up to 24-48 hours to go into effect, but it usually happens much sooner.

5. Continue with the steps in Navigating to Your Domain Host’s DNS Records.

Navigating to Your Domain Host’s DNS Records

To navigate to your domain host’s DNS records, perform the following steps.

To navigate to your domain host’s DNS records:

1. In a second browser window or tab, sign in to your domain host account.
2. Go to the DNS record section of your domain host.

Depending on your provider, these settings may be named DNS Management, Name Server Management, Control Panel, Advanced Settings, or something similar.

3. Select the option to add a new record.
4. Continue with the steps in Creating a TXT Verification Record Within Your Domain Host’s DNS Records.

Creating a TXT Verification Record Within Your Domain Host’s DNS Records

To create a TXT verification record within your domain host’s DNS records, perform the following steps. This is a continuation of the steps started in Navigating to Your Domain Host’s DNS Records.

Note:The DNS record field names listed below will vary per your domain host.

To create a TXT verification record within your domain host’s DNS records:

1. In the Type/Record Type field, select TXT or TXT Record.
2. In the Name/Host/Alias field, enter @ or leave it blank.
3. In the Value/Answer/Destination/Points to field, paste the code you copied in the Flexera One Verification Code column.
4. Save the TXT verification record.

Note:If you see a warning message about changing your DNS settings, disregard it. Adding the TXT verification record won’t affect your website or DNS settings.

5. Continue with the steps in Verifying Your Organization’s Domain Within Flexera One.

Verifying Your Organization’s Domain Within Flexera One

To verify your organization’s domain within Flexera One, perform the following steps. This is a continuation of the steps in Creating a TXT Verification Record Within Your Domain Host’s DNS Records.

To verify your organization’s domain within Flexera One:

1. Go to the Identity Providers page (Administration > Identity Providers).
2. Click the identity provider record.
3. In the identity provider record, click the Domains tab.
4. In the domain’s corresponding Actions column, click the ellipses (...) and then click Verify.

The domain’s Status column will update accordingly from Unverified to one of the following:

• In Progress—Appears once you click Verify.
• Verified—Appears after a successful domain verification, and the Verification Code column will be cleared.
• Failed—Appears after a failed domain verification. If an error occurs, there may be a copy and paste issue with the verification code values.

Important:TXT record changes can take up to 24-48 hours to go into effect, but it usually happens much sooner.

Note:You can check the status of your change by looking up which DNS records are currently in effect for your domain by using a tool like Dig. For additional support, or if you cannot access your domain host’s DNS records, contact your domain host.

Important:Once a domain is added, it cannot be edited. To make domain changes, go to the domain’s corresponding Actions column. Delete the existing domain by clicking the ellipses (...) and then click Delete. Then continue with Adding a Domain.

5. Continue with the steps in Performing Post-Domain Verification Steps.

Performing Post-Domain Verification Steps

After your domain is successfully verified within Flexera One, perform the following steps.

To perform post-domain verification steps:

1. After your domain is successfully verified within Flexera One, go to your domain host’s DNS records in your identity provider and remove the TXT record.
2. Continue with the steps in Creating a New Signing Key.