Inventory Issues
Tip:This listing does not include any remote devices, which are not inventoried devices, but incomplete 'placeholder' devices created to track remote access such as through a Citrix Virtual Apps server. Remote device records are available by navigating to Inventory > Virtual Devices > Remote Devices. Similarly, virtual desktop templates are excluded here but are available through Inventory > Virtual Devices > Virtual Desktop Templates.
When IT Asset Management finds issues like missing, blocklisted, or duplicated serial numbers, it flags the alert(s) on the Inventory Device Properties page, and adds the device record to the Inventory Issues page. You should take the necessary actions to resolve the issues reported on this page.
Note:By default, IT Asset Management includes the devices with inventory issues for license compliance calculations. Therefore, the devices listed on this page may result in incorrect license compliance calculations.
On this page, you can perform the following actions on inventory device records:
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Action |
Description |
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Search for an inventory device |
You can filter the records by alert type. Click Add filter and Alert from the column list and select any value (like Blank serial number) from the value list. For more information about using lists, filters, and other UI options, see the topics under Using Lists in IT Asset Management. |
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Create an inventory device |
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View or change the properties of an inventory device |
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Delete an inventory device |
See Deleting an Inventory Record. Note:Deleting a record updates the database immediately, as expected. However, instead of being deleted immediately, devices still required for those calculations are given an Archived status (and immediately moved to the Archived Inventory page). For more information, see About Deleting an Inventory Device. |
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Activate an inventory device |
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Ignore an inventory device |
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Ignore alerts for an inventory device |
See Ignoring Alerts. |
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Create an asset |
To create an asset linked to an inventory record, select the inventory record, click Create an asset, and select the type of asset. The asset record is automatically created and linked to the inventory device record. |
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Link to asset |
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Remove the linked asset |
Select the inventory record and click Remove link to remove the linked asset from this inventory device. This step is mandatory to ignore an inventory device. |
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Create a saved view |
The Save view as feature of IT Asset Management enables you to create customized views of a page by saving the applied user interface settings. For more information, see Creating Saved Views. |
About Deleting an Inventory Device
Deleting a record updates the database immediately, as expected. However, if IT Asset Management is in 'high-frequency mode' (or 'PVU mode', responsible for sub-capacity points calculations in place of ILMT) and the inventory device is consuming from any IBM PVU licenses, the device record is not actually deleted straight away (and a different database update is performed instead, as follows).
This is because IBM PVU licenses require retrospective calculation of consumption points for the entire reporting period (and this calculation is reworked from scratch as part of the nightly full compliance calculation), so that removing the device record while it should still influence those retrospective calculations would introduce an audit risk.
Therefore, instead of being deleted immediately, devices still required for those calculations are given an Archived status (and immediately moved to the Archived Inventory page). An Archived device acts just like a deleted one in every way except its continued availability for retroactive corrections and retrospective calculations.
Archived devices are automatically deleted once they can no longer affect consumption in the data retention period.
Properties Displayed on the Inventory Issues Page
For detailed information on the properties displayed in this list, see Inventory Listings Property Reference.
Note:Most lists in IT Asset Management only show a selection of the properties in the underlying database. Some columns are displayed by default and others can be displayed using the column chooser control, including any custom properties that you have added. For information on using the column chooser, see Managing Columns in a Table