Using Jira Service Management Connections

You can view and manage the export of asset data from Flexera One to Jira Service Management using the Jira Service Management Connections (IT Visibility > Jira Service Management Connections) page.

Note:This enhancement is available with IT Visibility. If you would like this feature enabled, contact Flexera Support. For more information, see Contacting Flexera Support

Jira Service Management Connections feature provides enhanced control over your IT landscape and assets. You can, for example, link your devices to support tickets to be able to see what software is installed on them.

The available operations include creating new connections, configuring separate schedules for connections and deleting connections.

To use this feature, you need to:

1.

Create a new connection by authorizing Flexera’s Jira Service Management Connections in your Jira Instance.

2.

Configure a schedule to sync Flexera One to your Jira Instance. On the first scheduled date, Jira Service Management Connections will create the object schema, object types and attributes.

3.

Add Reference Types and link the attributes between the objects. Then, every subsequent scheduled sync will populate the objects in the Jira Instance and keep it in sync with Flexera One.

Additional configuration steps are necessary to perform in your Jira instance to enable this enhancement. To learn more, see Configuring the customer’s Jira instance

Creating a new Connection

You can create one or more Jira Service Management connections.

To create a new connection:

1.

Go to the Jira Service Management Connections page (IT Visibility > Jira Service Management Connections).

2.

Click Create a new Connection button. The Create a new Jira Service Management Connection slideout opens.

3.

Follow the instructions provided in the slideout. You will be redirected to Atlassian’s authorization page.

4.

Read the information and choose Accept.

Configuring Schedules

You can set a schedule for every created connection to send data to Jira Service Management, based on selected time and days of the week.

To configure a schedule for the connection:

1.

Go to the Jira Service Management Connections page (IT Visibility > Jira Service Management Connections) and find the connection on the list of created connections.

2.

Click the three-dot menu button next to the connection name.

3.

Choose Configure Schedule from the list. The Configure Schedule slideout opens.

4.

Select the Enable schedule checkbox.

Note:If you uncheck the Enable schedule checkbox, it will delete your schedule.

5.

Select one or more days from the Select Days dropdown list.

6.

Select the hour from the Select an Hour dropdown list.

7.

Click Save.

Deleting Connections

You can delete the existing Jira Service Management connections.

To delete a connection:

1.

Go to the Jira Service Management Connections page (IT Visibility > Jira Service Management Connections) and find the connection on the list of created connections.

2.

Click the three-dot menu button next to the connection name.

3.

Choose Delete Connection from the list. A warning message is displayed.

4.

Click Delete Jira Connection to permanently delete the connection.