Upgrading IT Visibility to Technology Intelligence Platform
IT Visibility with Technology Intelligence is the next generation data and analytics platform for IT Visibility that gives you comprehensive visibility of your hybrid IT estate. This new platform is a foundation that delivers the next step in our continuing work to support data-driven technology decisions. The Technology Intelligence Platform brings advanced analytics, extensibility, increased performance, and flexible access to your data through APIs.
If your organization has upgraded to Technology Intelligence Platform, the following key functionalities are offered:
| • | The Technology Intelligence Platform version of the IT Visibility export functionality. For details, see IT Visibility Data Export Using Technology Intelligence Platform. |
| • | The Contextual Data Store API to upload contextual data for device and software datasets. For details, see Managing Contextual Data Mashup . |
| • | The new, enhanced Technology Intelligence Platform reports. For details, see IT Visibility With Technology Intelligence Platform Reports. |
Prerequisites for Upgrade
The following prerequisites are required before IT Visibility is upgraded with Technology Intelligence Platform:
| • | IT Visibility Backend Upgrade—If you have not already requested the previous IT Visibility Backend Upgrade, there will be breaking changes in API responses and data downloads following the Technology Intelligence Platform upgrade. Where this update is not already in place, it will be implemented at the time of upgrade to Technology Intelligence Platform. For more information, see Upgrading to the Export Version 3 of IT Visibility. |
| • | ServiceNow Integration—If you have integrated Flexera One with ServiceNow using the Flexera One ServiceNow app you will benefit from improved performance in data export from IT Visibility with Technology Intelligence Platform into ServiceNow. Furthermore, no additional work is required if you have already implemented the integration, and there is no change to data import to Flexera from ServiceNow with this upgrade. However, if you are still on the older Flexera Integration ServiceNow app, there will be breaking changes when you upgrade. Flexera recommends using the Flexera One ServiceNow app to integrate with ServiceNow. |
Checking Your IT Visibility Version
To check whether you are using the Technology Intelligence Platform version of IT Visibility, go to the Data Export page (IT Visibility > Data Exports) and verify the following:
| • | If you see two buttons for exporting—a Create Export button and a Create Export (Beta) button, you are on a Pre Technology Intelligence Platform version (export version 1 or version 2). |
Note:This is not applicable to export version 3.
| • | If you only see a Create Export button, you are either on the Technology Intelligence Platform version or export version 3 of IT Visibility. |
Tip:However, if you see the Technology Intelligence Reports submenu in the Dashboards menu or in the IT Visibility menu, you are on the Technology Intelligence Platform version and not export version 3.
For related information, see the following topics:
| • | Benefits of the Latest Export Version of IT Visibility With Technology Intelligence Platform |
| • | Versions of the IT Visibility Export Feature. |