Overview Tab for ServiceNow Licensing

The ServiceNow Overview Tab includes insights related to your organization’s ServiceNow account and ServiceNow licenses managed in SaaS Management. For more information, see the following links:

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ServiceNow Licensing Data Updates

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ServiceNow Licensing Account Information

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ServiceNow Licensing Overview Tab Insights Shared With All SaaS Applications

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Subscription Management User Licenses Insights for ServiceNow Licensing

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Subscription Management Consumption Licenses Insights for ServiceNow Licensing.

ServiceNow Licensing Data Updates

It may take up to 1 hour for data to be updated in the ServiceNow Licensing Overview tab.

ServiceNow Licensing Account Information

At the top of the ServiceNow Licensing Managed SaaS Applications page are pills in the shape of ovals that display information related to your managed ServiceNow application in SaaS Management. For more information, see the following table.

ServiceNow Account Information	Description
Est. Annual Spend	Displays the estimated annual spend associated with your managed ServiceNow application.
Release	Displays the ServiceNow release name associated with your managed ServiceNow application. Knowing the release name helps you understand your organization’s upgrade path as ServiceNow releases a new version at least once a year with new fixes, functionalities, and features. Example: Vancouver  Note:If your ServiceNow instance requires an upgrade, ensure the upgrade is successfully completed.Otherwise, the ServiceNow API returns an incorrect Release value, which is then displayed in SaaS Management.
Sandbox Instances	Displays the number of active ServiceNow sandbox instances that are managed in SaaS Management. Note:If your organization does not manage any sandbox instances in SaaS Management, a dash “-” is displayed.

ServiceNow Licensing Overview Tab Insights Shared With All SaaS Applications

The following Overview tab insights for ServiceNow Licensing are displayed for all managed SaaS applications within SaaS Management. For more insight information, select the appropriate Flexera One Help topic link.

Overview Tab Insight	Flexera One Help Topic
Application Details	Overview Tab Features for SaaS Applications that Display Application Usage
Activity Status
Total Accounts
Days Since Last Activity
Activity Status Over Time
Licenses Table > License Name	Overview Tab Licenses Table for SaaS Applications that Support License Differentiation
Licenses Table > Remaining
Licenses Table > Assigned

Subscription Management User Licenses Insights for ServiceNow Licensing

The Overview tab includes the Subscription Management UserLicenses table to display the ServiceNow user licenses managed in SaaS Management using the License Information integration task.

Note:If data is not available in SaaS Management for any of the following Licenses table columns, a dash “-” is displayed in the respective column.

Licenses Table Column	Description
License Name	See Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.
SKU Number	Displays the SKU number of the ServiceNow License Name.
Measured Role Types	Following are the possible measured role types associated with the ServiceNow subscription: • Admin  • Approver  • Business Stakeholder  • Fulfiller  • Requester  • Time Card User.
Applications	Displays the number of applications linked to a ServiceNow subscription. Clicking the Applications count link opens an Applications slideout that includes the following features: • Names of applications that are linked to a subscription. The Applications link opens the application’s details in the Applications tab. • Total Actions associated with each application for the last 3 months. The number is the sum of the Total Access, Total Edit, and Total Fulfillment actions count in the Applications tab. • Application Type as either out-of-the-box (OOTB) or Custom. Note:SaaS Management does not display ServiceNow OOTB subscription applications that do not have any roles associated with them.
Remaining	See Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.
Assigned	See Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.

Subscription Management Consumption Licenses Insights for ServiceNow Licensing

The Overview tab includes the Subscription Management Consumption Licenses table to display the ServiceNow consumption licenses managed in SaaS Management using the License Information integration task.

Note:If data is not available in SaaS Management for any of the following table columns, a dash “-” is displayed in the respective column.

Licenses Table Column	Description
License Name	See Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.
SKU Number	Displays the SKU number of the ServiceNow License Name.
Applications	Displays the number of applications linked to a ServiceNow subscription. Clicking the Applications count link opens an Applications slideout that includes the following features: • Names of applications that are linked to a subscription. • Application Type as either out-of-the-box (OOTB) or Custom. Note:SaaS Management does not display ServiceNow OOTB subscription applications that do not have any roles associated with them.
Remaining	See Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.
Consumed	See Assigned licenses that are described in Overview Tab Licenses Table for SaaS Applications that Support License Differentiation.