ServiceNow license reclamation

Note:This enhancement is available with SaaS Management.

License Reclamation is the process of taking back licenses from application users. These users fall into one of the following scenarios.

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Employees who are inactive in your organization’s HR Roster

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Application users who have never logged in to an application

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Application users who are inactive

Reclaimed licenses help optimize SaaS spend and increase procurement efficiency because you avoid buying additional licenses for new license requests. You also limit security risks by reclaiming licenses from inactive employees in your HR Roster. To achieve these goals, [ProductName] provides an automated License Reclamation workflow. In addition, [ProductName]’s reclamation history tracks each step of the License Reclamation workflow and each License Reclamation status. For details, refer to Reclaiming Licenses.

See the ServiceNow Flexera One Help topic to view the updated documentation.