ServiceNow integration with IT Visibility includes support for native tables

Note:This feature is available with IT Visibility and the ServiceNow Flexera Integration app.

ServiceNow Integration with IT Visibility utilizes the Flexera Integration app v5.0.4, available in the ServiceNow app store. The app now includes the capability to populate ServiceNow's native (out-of-the-box) tables with Flexera data. That includes populating software model and hardware model tables with standardized models from Technopedia as well as bringing software installations from IT Visibility normalization.

Users are offered the option to turn this capability on or off (by default, only custom Flexera tables will be populated). Furthermore, the flexibility to pick and choose only certain tables will ensure full control on the expected behavior in their consumption of Flexera data.

The new app also brings Flexera data front and center in the Incident/Problem/Change (IPC) management module, which allows users to select standard software and/or hardware models from Technopedia as well as software installation from their Flexera normalized inventory when they file an incident, problem or change ticket.

Exchange data between IT Visibility and ServiceNow to provide deep insights into your IT ecosystem. See the Flexera Integration app page in the ServiceNow app store for current release notes detailing what’s new and the latest prerequisites. For documentation, refer to ServiceNow Integration with IT Visibility.