Alert Subscriptions

To ensure that you receive only the alerts that are useful to you, you subscribe to individual FlexNet Manager for Engineering Applications alerts. In order to receive an alert, you must subscribe to the alert. When an alert to which you are subscribed is triggered, that alert appears in your Alerts Inbox. You will not see alerts to which you are not subscribed.

Alert subscription works in conjunction with access rights to determine which alerts a FlexNet Manager for Engineering Applications user sees. For example, a user will see alerts only for the FlexNet Agents and license servers for which the user has defined access rights. Access rights override alert subscription rights.

For example, the Concurrent Threshold Alert could be calculated based on the subscriber’s access rights:

One company has two sites—Europe and USA.

•

In Europe, there are 500 licenses available and 450 were used.

•

In USA, there are 1000 licenses available and 400 were used.

If a user has access rights for the license servers in Europe only and he subscribes to the alert (80%), he would receive the alert because the usage is 90% and it exceeds the threshold.

If a user has access rights for the license servers in USA only and he subscribes to the alert (80%), he would not receive the alert because the usage is 40% and it does not exceed the threshold.

If a user has access rights for all license servers in USA and Europe and subscribes to the alert (60%), he would receive the alert because the usage is 63% and it exceeds the threshold.

To see an alert triggered by a specific event, the FlexNet Manager for Engineering Applications user must:

•

Subscribe to the alert (for example, Agent Down).

•

Have access rights for the object of interest for the event, where this is pertinent. For example, the user must have access rights to a particular FlexNet Agent in order to see the Agent Down alert for that agent.

For example, to see an alert when the FlexNet Agent AcmeCo is down, the FlexNet Manager for Engineering Applications user must be subscribed to the Agent Down alert and must have agent access rights to the AcmeCo agent.

When you unsubscribe to an alert type, the existing Inbox Notification alerts message is not dismissed automatically—the existing alerts (shown in the Alerts Inbox) will remain and the status of alert condition will be not updated.