Configuring ServiceNow for Import

IT Asset Management (Cloud)

Continue the following while still (or again) logged into ServiceNow with administrator privileges.

To configure imports into ServiceNow:

  1. Go to Flexera Integration > Generate Token.
  2. From the account details you created earlier (see Creating a ServiceNow Integration User), insert the user ID in the Username field and supply the Password, and click Generate OAuth Token.
    A long Refresh Token appears at the top of the page.
  3. Copy this Refresh Token value, and transfer to the web interface of IT Asset Management.
  4. When doing Installed Application data export, data is automatically imported to SAM tables.
  5. Change the account used for processing the import in ServiceNow. To do this:
    1. Go to Flexera Integration > Advanced > Scheduled Data Imports.
      The Scheduled Data Imports list appears.
    2. Click FNMS Import Schedule.
      Note: Flexera Schedule Import is currently only used by Flexera Data Platform. IT Asset Management users should select FNMS Import Schedule.
    3. Change the Run as user to the integration user. (This is the user ID that you created earlier (see Creating a ServiceNow Integration User).
    4. Click Update.

IT Asset Management (Cloud)