How Data Is Merged

IT Asset Management (Cloud)

When data is merged from IT Asset Management to ServiceNow, transform maps are used to map the data. For more information, refer to Transform Maps for ServiceNow Integration.

When data is merged from ServiceNow to IT Asset Management, business adapters are used to map the data. For more information, refer to Business Adapter Mappings.

For both scenarios, an integration user needs to be created in ServiceNow so that both systems can communicate. For more information, refer to Creating a ServiceNow Integration User.