IT Asset Management Settings: Integrations Tab

IT Asset Management (Cloud)

The Integrations tab on the IT Asset Management Settings General page enables you to integrate IT Asset Management with these products:

  • ServiceNow
  • Flexera One SaaS Management
  • Technology Spend.

ServiceNow

You can import data from ServiceNow to IT Asset Management, and also export data from IT Asset Management to ServiceNow.
Note: Your IT Asset Management license must have the ServiceNow Integration option enabled to use these settings. To check, go to the IT Assets License page, and ensure that the ServiceNow Integration enabled setting displays Yes.

Flexera One SaaS Management

An optional SaaS Manager button that opens Flexera One SaaS Management in a new browser tab is available for the modal navigation bar. By default, this SaaS Manager button is not displayed.

To show the SaaS Manager button in the modal navigation bar, expand the SaaS Manager section of this tab.
Remember: If you separately decide to turn on Flexera One SaaS Management integration, so that SaaS licenses are imported and visible in IT Asset Management, the property sheet for each of these licenses automatically includes a link into Flexera One SaaS Management (to the log-in screen if you don't already have an open session, or else directly to the matching license within Flexera One SaaS Management). In these circumstances, you may have limited need for a button in the navigation bar, which is why it defaults to hidden. However, you can enable this button whether or not you have licensed Flexera One SaaS Management, so it can provide a useful path to explore what Flexera One SaaS Management offers you.
Note: For more in-depth information detailing the architecture, workflows, and strategies to streamline the process of the Flexera One SaaS Management to IT Asset Management Integration, see Flexera One SaaS Management to IT Asset Management Integration.

Enabling Integration

Integrating Flexera One SaaS Management with IT Asset Management enables you to view all SaaS application details directly within the IT Asset Management interface. This integration provides a consistent and seamless experience for managing both IT and SaaS assets from a single, unified platform.

The integration facilitates the smooth transfer of key data elements from either Flexera One SaaS Management or FlexNet SaaS Manager into IT Asset Management, including:

  • license information
  • application metadata
  • user details
  • usage statistics.

You can select either Flexera One SaaS Management or FlexNet SaaS Manager as your specific SaaS Management product. However, it is not possible to have active connections to both products simultaneously. While data from FlexNet SaaS Manager and Flexera One SaaS Management can coexist, they remain mutually exclusive, meaning the data will not interfere with or merge into each other. If you choose a product that has not been previously integrated, a new connection will be established during the next scheduled import. Conversely, if you deselect a product that was previously used for data import, the connection will be disabled, but all existing data will be retained.

There are three radio button options to choose from:

Note: These options are available only if you have an active subscription to Flexera One SaaS Management or FlexNet SaaS Manager. If you do not have one of these subscriptions, the radio buttons will remain disabled. The accompanying message advises contacting Flexera to arrange the appropriate subscription and includes a hyperlink for more information.
  • Enable Flexera One SaaS Management Integration—When you select this option, IT Asset Management imports license data (including purchased entitlements and consumption), relevant user data, and the licensed applications from Flexera One SaaS Management.
  • Enable SaaS Manager Integration—When you select this option, IT Asset Management imports license data (including purchased entitlements and consumption), relevant user data, and the licensed applications from FlexNet SaaS Manager.
  • Enable non—Select this option if you do not want to enable integration with any SaaS Management product.

No scheduling is required. The import from Flexera One SaaS Management is triggered 4 hours before, and the import from FlexNet SaaS Manager is triggered 8 hours before the overnight full inventory import and license consumption calculations (IMImport job) begin. This timing ensures that the FlexeraSaaSManagerImport job always runs ahead of the IMImport job, even in the event of an unusually long FlexeraSaaSManagerImport job. This approach prevents the InventoryImportWriters step from being delayed by a prolonged FlexNet SaaS Manager import task.

Switching from one integration to the other

If you switch from one integration to another and then click the Save button at the bottom of the page, a modal will appear displaying the following message "Are you sure you want to switch integration? Licenses from the old integration will remain visible and continue to count toward usage, but they will no longer be updated. To fully retire them, delete the connection on the Data Imports page." For more information on deleting a connection, see Inventory Data Tab in the Online Help.

Technology Spend

IT Asset Management supports exporting spend data (all purchase orders linked to software licenses and all purchase orders linked to hardware assets) to Flexera's Technology Spend. Technology Spend is a common dashboard available to Flexera customers. At a glance, the Technology Spend dashboard shows how much your organization is spending on Information Technology components, from which you can easily identify where spending is greatest, and with which vendors. You can also monitor the changing composition of that spend over time.

To open the Technology Spend dashboard, search for the Technology Spend page.

IT Asset Management (Cloud)

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