Create Tickets in Ticket Manager

To create Tickets in Ticket Manager, perform the following steps.

To create tickets in Ticket Manager:

1.

Open the Ticket Manager page.

2.

Click to create a ticket.

3.

From the Status drop-down list, select the appropriate status. The default ticket statuses are Open, Handled, Closed, or Irrelevant. See Default Ticket Statuses in Ticket Manager for more information.

4.

From the Priority drop-down list, select the appropriate priority. The default ticket priorities are Low, Medium, High or Urgent.

5.

From the Queue drop-down list, select a queue to assign the ticket to.

6.

From the Assigned to drop-down list, list, select an individual to assign the ticket to.

7.

In the Add comment field, add an appropriate comment to the ticket (mandatory).

8.

Click Save.