Ticketing in Vulnerability Manager
A ticket enables you to track and manage vulnerabilities based on the current state of all your Products, Vendors, and Watch Lists.
You can manually create a ticket from all Advisories, in case you would like to further process an Advisory for a vulnerability not affecting any of your Watch Lists, giving you the possibility to track any vulnerability which might affect the organization, not only vulnerabilities in software included in any of your Watch Lists.
Use the Ticketing page to view and change the Ticket Status and Ticket Priority of each Ticket.
To view and change ticket status and ticket priority
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Open the Vulnerability Manager > Ticketing page. |
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To filter the results by ticket status, select one of the bold ticket statuses in the upper-left-hand corner followed by a ticket count. The default ticket statuses are Open, Waiting, Handled, and Irrelevant. See Default Ticket Statuses in Vulnerability Manager for more information. |
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Click  to filter the results by ID, From and To dates, Queue, Priority, Watch List, SAID, Criticality, Solution status and CVSS Score Minimum and Maximum values, and Assigned User. |
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Click the Apply or Reset buttons to apply or reset the filters. |
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Click the Save or Delete buttons to save or delete filters. You can save only one row on both the desktop and mobile UI. |
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Click a Secunia Advisory ID (SAID) to view detailed information related to the Advisory. |
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To view one ticket, click the appropriate ticket check box in the grid to View, Edit, or Delete the ticket. To view multiple tickets, click the appropriate ticket check boxes in the grid and select an option from the Actions drop-down menu such as Delete multiple tickets (see Delete Tickets in Vulnerability Manager) or Edit multiple tickets. |
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Click  to export tickets to a CSV file. |
to Create Tickets in Vulnerability Manager.