View and Change Tickets Status and Priority
The following is a view of Change Tickets status and priority.
To view and change ticket status and ticket priority, perform the following steps.
To view and change ticket status and ticket priority:
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1.
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Open the Ticket Manager page. |
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To filter the results by ticket status, select one of the bold ticket statuses in the upper-left-hand corner followed by a ticket count. The default ticket statuses are Open, Waiting, Handled, and Irrelevant. |
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Click  to filter the results by ID, From and To dates, Queue, Priority, and Assigned User. |
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Click the Apply or Reset buttons to apply or reset the filters. |
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Click the Save or Delete buttons to save or delete filters. You can save only one row on both the desktop and mobile UI. |
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To view one ticket, click the appropriate ticket check box in the grid to View, Edit, or Delete the ticket. To view multiple tickets, click the appropriate ticket check boxes in the grid and select an option from the Actions drop-down menu such as Delete multiple tickets (see Delete Tickets in Ticket Manager) or Edit multiple tickets. |
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7.
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Click  to export tickets to a CSV file. |
to Create Tickets in Ticket Manager.