Tracking a Workflow Request or Workflow Step’s SLA Status

Workflow Manager 2015

You can track the SLA (Service Level Agreement) status of workflow requests and individual workflow steps, so that you know which ones are proceeding on schedule (as per their service level agreement), and which ones are late or at risk of being late.

Calculating SLA Status
Stopping and Restarting the SLA Clock
Generating SLA Status Reports

Note • See also Managing SLA Settings.