Setting Up Data Flows from FlexNet Manager Suite to ServiceNow

FlexNet Manager Suite 2022 R2 (On-Premises)

For records of installed applications and hardware inventory, FlexNet Manager Suite is considered the authoritative source of truth. Data on installed applications and hardware inventory, as well as contracts, can be exported from FlexNet Manager Suite to ServiceNow. The summary of the export process is:

1. On the batch server for FlexNet Manager Suite, a Microsoft scheduled task Export to ServiceNow initiates the process.
2. The scheduled task launches an exporter utility for FlexNet Manager Suite which extracts the appropriate data and transfers it to ServiceNow using API calls. This communication relies on all of:
   • The URL of your ServiceNow instance
   • The user account registered for accessing ServiceNow
   • The communications token copied from ServiceNow and saved in FlexNet Manager Suite.
3. In ServiceNow, the FlexNet Manager Suite integration application processes the data received through the API calls, and schedules imports of that data using the ServiceNow Import Set.
   Tip: The Transform Maps used during import to switch data from one product's formats to the other are also defined in the integration application.

If you wish to make use of this data flow, you need to complete the following processes:

• Configuring ServiceNow for Import
• Configuring FlexNet Manager Suite for Export
• Optionally, you may customize the export from FlexNet Manager Suite using the guidelines in Configuring the Utility for Export from FlexNet Manager Suite.