Setting Up Connections

Important:Be sure to configure indexing prior to setting up the connections between ServiceNow and IT Visibility.

Use the Connection Setup module to specify the connection details used establish communication between ServiceNow and IT Visibility. Incorrect settings can lead to connection failures.

Only one active connection can be created at a time. You cannot create multiple active connections.

Note:Before setting up your connection to Flexera One, you must first log in to your ServiceNow instance, create a ServiceNow Integration User, and assign the ServiceNow Integration User the x_fls_flexeraone.admin role (for import) and whatever roles are necessary in your environment for an integration to read and write data to the appropriate tables. (Typically, this would include the cmdb_read and sam_user roles.) The ServiceNow Integration User allows you to perform the export to ServiceNow. This user needs to use the ServiceNow Table APIs and be able to read data in the CMDB model, software relation, and company tables.

To setup your connection

1.

Go to Filter navigator and search for Flexera One.

2.

Navigate to Flexera One > Connection Setup.

3.

Click Connection Setup, and then click New to create a new connection.

4.

Set your connection details.

Setting	Description
Name	Name of the connection.
Endpoint	Connection endpoint for Flexera One APIs. This value is auto-populated by the system; however, the correct endpoint is different for different regions. Use the endpoint value that matches your organization’s region: • North America—https://api.flexera.com  • Europe, Middle East, and Africa—https://api.flexera.eu  • Asia Pacific—https://api.flexera.au
OAuth Token URL	URL required to fetch the Access Token. This value is auto-populated by the system; however, the correct URL depends on your organization’s region. Use the URL that matches your organization’s region: • North America—https://login.flexera.com/oidc/token  • Europe, Middle East, and Africa—https://login.flexera.eu/oidc/token  • Asia Pacific—https://login.flexera.au/oidc/token
Refresh Token	Refresh token value generated by Flexera.
Resource Path	API path to establish the connection. This value is auto-populated by the system. Replace <org_id> with the Org_ID Flexera assigned to your organization.
Organization ID	Your organization’s Org_ID assigned by Flexera.

5.

Click Submit.

When you complete the Connection Setup settings, continue making the external connections with the instructions for Generating a Refresh Token in ServiceNow.