Setting Up Connections

Important:Be sure to configure indexing prior to setting up the connections between ServiceNow and IT Visibility.

Use the Connection Setup module to specify the connection details used establish communication between ServiceNow and IT Visibility. The purpose of these steps are to allow data to flow from Flexera One IT Visibility into your ServiceNow instance.

Incorrect settings can lead to connection failures.

Only one active connection can be created at a time. You cannot create multiple active connections.

Data Flow Direction: The following instructions will guide you through setting up the connection to have the data flow from Flexera One into ServiceNow. If you do not want data pushed to ServiceNow, then you should skip these steps and start with the steps in Generating a Refresh Token in ServiceNow and Configuring the IT Visibility Connection.

Note:Before setting up your connection to Flexera One, you must first log in to your ServiceNow instance, create a ServiceNow Integration User. See Required ServiceNow Integration User for more details about the roles required for the Integration User.

To setup your connection

1.

Go to Filter navigator and search for Flexera One.

2.

Navigate to Flexera One > Connection Setup.

3.

Click Connection Setup, and then click New to create a new connection.

4.

Set your connection details.

Setting	Description
Name	Name of the connection.
Endpoint	Connection endpoint for Flexera One APIs. This value is auto-populated by the system; however, the correct endpoint is different for different regions. Use the endpoint value that matches your organization’s region: • North America—https://api.flexera.com  • Europe, Middle East, and Africa—https://api.flexera.eu  • Asia Pacific—https://api.flexera.au
OAuth Token URL	URL required to fetch the Access Token. This value is auto-populated by the system; however, the correct URL depends on your organization’s region. Use the URL that matches your organization’s region: • North America—https://login.flexera.com/oidc/token  • Europe, Middle East, and Africa—https://login.flexera.eu/oidc/token  • Asia Pacific—https://login.flexera.au/oidc/token
Refresh Token	Refresh token value generated by Flexera.
Resource Path	API path to establish the connection. This value is auto-populated by the system. Replace <org_id> with the Org_ID Flexera assigned to your organization.
Organization ID	Your organization’s Org_ID assigned by Flexera.

5.

Click Submit.

When you complete the Connection Setup settings, continue making the external connections with the instructions for Generating a Refresh Token in ServiceNow.