Connecting to External Systems

Connecting ServiceNow with IT Visibility in Flexera One requires you to set up the connections and generate a refresh token in ServiceNow and then, on the Flexera One platform, perform steps to configure the IT Visibility connection. This section also includes instructions for testing the connection.

Required ServiceNow Integration User

Before setting up your connection to Flexera One, you must first log in to your ServiceNow instance, create a ServiceNow Integration User, and assign the ServiceNow Integration User the following roles (for import) as well as whatever roles are necessary in your environment for an integration to read and write data to the appropriate tables.

•

x_fls_flexeraone.admin

•

sam_user

•

oauth_user

The ServiceNow Integration User allows you to perform the export to ServiceNow. This user needs to use the ServiceNow Table APIs and to be able to read data in the CMDB model, software relation, and company tables.

Connection Steps and Data Flow Direction

The instruction sets, here, set up bi-directional data flow between ServiceNow and Flexera One IT Visibility. As a result, data will flow in both directions—from ServiceNow to Flexera One and from Flexera One back into ServiceNow. If you are looking to have data flowing in both directions, complete all the steps in the instruction sets in this section. If you are looking for a one-way pull, then only complete the steps in the instruction sets specific to the direction you want data to flow. See the table below to understand which steps are necessary to support your implementation's desired data flow:

Topic	Data Flow Direction	Description
Setting Up Connections	Flexera One to ServiceNow	Describes how to set up the connection with the Flexera One API endpoint so that you can pull Flexera One IT Visibility data into your ServiceNow instance. Provide the connection details in this step before you generate the refresh token.
Generating a Refresh Token in ServiceNow	ServiceNow to Flexera One	Explains how to generate the refresh token to connect with Flexera One. The refresh token generated here is used to configure the IT Visibility connection in Flexera One so that you can pull ServiceNow data into Flexera One.
Configuring the IT Visibility Connection	ServiceNow to Flexera One	Explains how to configure the IT Visibility connection on the Flexera One platform for the purpose of pulling ServiceNow data into Flexera One.
Testing the Configuration	ServiceNow to Flexera One	Describes how to verify the connection between ServiceNow and Flexera One.