Customers Overview

Partners can manage multiple customers at scale, access customer details, and monitor system health (such as status of beacons) as part of their core capabilities. On the Customers Overview page, you can access a consolidated view of your customers. This page lists your managed customers and the customers who have granted you access to their Flexera One system. You can also view the details of each customer’s beacons to identify any issues that may require attention.

Note:Consider the following:

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If the customer owns the system and maintains the commercial relationship with Flexera, the MSP or partner cannot add, edit, or delete customer details. The Add New Customer button on the Customer Overview page does not appear, and the MSP or partner has view-only access to customer details.

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All customer organizations that are managed by an MSP are linked as child organizations to the MSP parent organization in Flexera One. For more information, see Managing Child Organizations.