Getting Started With Managed Service Provider Capabilities

A Managed Service Provider (MSP) is an intermediary organization that manages services for its end customers, often referred to as child organizations. MSPs charge customers for the services they offer, typically involving IT services, cloud services, and support, based on different pricing models.

As an MSP, you can resell Flexera products to your customers. Flexera provides you with unique and differentiating features to enable your customers with Flexera solutions as well as manage your customers at scale. With Flexera One, you can help your customers by:

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Providing visibility into their IT ecosystems, enabling better-informed decisions, right-sizing technology assets, reallocating IT spend, reducing audit and security risks, and facilitating migration to the cloud.

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Providing insights into the entirety of their technology estate and offering tools to support data-driven decision-making across on-premises, SaaS, and cloud environments.

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Facilitating proactive management of costs, risks, and operational inefficiencies based on data-driven strategies.

Note:This section is specific to Flexera Managed Service Provider functionality. Where documentation already exists in the Flexera One documentation for non-partner customers, you will find links to the existing information.

This topic includes the following subsections:

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Managed Service Provider Help Topics

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Capabilities To Be Assigned to the MSPs

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Role Requirements for the MSPs

Managed Service Provider Help Topics

Managed Service Provider documentation is organized into the following sections:

Topic	Content
Managing Child Organizations	Describes how to create and manage customer organizations.
Cloud Cost Optimization	Describes how to manage your customer’s FinOps features at scale. This section includes the following instruction sets: • Using Bill-Splitting to Assign Costs to Child Organizations • Using Price Books to Manage Discounts and Adjustments • Using Tabular View to Analyze Cloud Spend See the following topics in the Flexera One documentation for existing information: • Cost Planning  • Commitments  • Analyzing Cloud Costs in Billing Centers
Automation  (Clicking this link takes you outside of this chapter to the Automation help topic.)	To understand how to leverage automation features scoped to your organization (parent organization) as well as how to automate processes within a customer’s organization, see Getting Started With Automation.
Administration  (Clicking this link takes you outside of this chapter to the Administration help topic.)	To understand the administrative capabilities for MSPs, see Getting Started With Administration.

Capabilities To Be Assigned to the MSPs

To function as an MSP, you must be granted the msp capability. The capabilities assigned to a parent organization enable those features in Flexera One. For more information on the Flexera One capabilities, see Capability on developer.flexera.com.

Role Requirements for the MSPs

The following roles are required for you to function as an MSP and effectively manage your customers:

Role	Description
Manage organization	Full access to all organization capabilities. This role is used for all actions that require an org-level administrator. For complete descriptions of each role available in Flexera One, see Flexera One Roles.
Manage MSP Customers	Full access to view, edit, and delete organizations on behalf of MSP customers.
Manage cloud	Full access to all features and functionality in Cloud Cost Optimization. This role has all available permissions relative to Flexera One Cloud Cost Optimization features within the organization. For complete descriptions of each role available in Flexera One, see Flexera One Roles.