Creative Cloud

Creative Cloud is a Software as a Service (SaaS) offering from Adobe Systems that gives users access to a collection of software developed by Adobe for graphic design, video editing, web development, photography, and cloud services.

Information Stored
Minimum Permissions Required
Authentication Method
Credentials Required
License Types
Integrating Creative Cloud with SaaS Management
Auto-Populated Creative Cloud License Information
Managing Available Creative Cloud Licenses
Viewing the Hybrid Adobe Position
API Endpoints

Information Stored

The following table describes the available integration tasks and stored data.

Available Integration Tasks

Integration Task

Information Stored

Application Roster

Email
First Name
Last Name
User ID
Assigned User Groups
Product Names

License Differentiation

See License Types and Tracking Application Activity by License Type for License Differentiation.

License Information

License Name
License Type

Note:The information stored is subject to change as enhancements are made to the product.

Minimum Permissions Required

System Administrator

Authentication Method

JSON Web Token. For details, refer to Adobe’s Authentication for API Access.

Credentials Required

Organization ID
Technical Account ID
Client ID
Client Secret
Private Key

Note:You must validate the entered private key if the Managed Application tasks show the error: unable to decode base64 string: invalid characters encountered in base64 data. This error occurs when the private key is not valid Base64 encoded.

License Types

Creative Cloud uses Product Profiles to enable customers to manage their usage. The Creative Cloud integration displays the applications or license type from each discovered user’s product profile in the Licenses column of the Users tab.

Note:The prefix Single App- appears in the license name for licenses whose product profile name contains Single App.

The following links list the applications or license types that are tracked.

Creative Cloud Plans & Pricing 
Creative Cloud Desktop Apps 

Note:These Creative Cloud links exclude all special offers or region-specific product plans.

Integrating Creative Cloud with SaaS Management

To integrate Creative Cloud with SaaS Management, perform the following steps. For further details, refer to Adobe’s Service Account Integration instructions.

To integrate Creative Cloud with SaaS Management:

1. Sign in to the Adobe Developer Console at https://www.adobe.io/.
2. Select the Projects tab. The Project overview screen opens.
3. To start using Adobe services, select Add API. The Add an API window opens.

4. On the View by drop-down menu, click All.

5. Select the service User Management API and click Next.

Note:Many Adobe services are only available through a paid license or subscription. If User Management API is not available, contact your Adobe sales representative.

6. On the Configure API screen, select Option 1: Generate a key pair and click Generate keypair.

7. Your keypair will be successfully generated and download as a zip file to your device when you see the confirmation: “Keypair generated and downloaded. The configuration file that downloaded just now contains all your app settings, along with the only copy of your private key. Since Adobe does not record your private key, make sure to securely store the downloaded file.”
8. After generating the private key pair, click the Save configured API button to generate the remaining credentials.

9. In the User Management API tab, scroll down to find the required credentials.

10. Open your private key zip file from step 7 and extract the private key.
11. Add the Creative Cloud application in SaaS Management. Refer to Adding an Application.
12. Copy and paste the extracted Creative Cloud private key file content from step 10 into SaaS Management.
13. Click Authorize.
14. For further information on managing and optimizing your organization’s Creative Cloud licenses, refer to:
Auto-Populated Creative Cloud License Information
Managing Available Creative Cloud Licenses
Viewing the Hybrid Adobe Position
Tracking Application Activity by License Type for License Differentiation.

Auto-Populated Creative Cloud License Information

The SaaS Management integration with Creative Cloud offers a License Information integration task that automatically retrieves every 24 hours the name of the Creative Cloud plan and license type. This auto-populated Creative Cloud license information provides a more complete view of your Adobe SaaS entitlements by displaying the assigned entitlements.

Important:If you enable the License Information integration task, you need to enter and keep up to date the following Licenses Tab information. The License Information integration task does not pull in this information. The SaaS application’s annual spend calculation relies on entered and accurate license effective and ending dates.

# of Items Allowed 
Amount 
Currency 
Payment Frequency 
Effective Date 
Ending Date 

To auto-populate Creative Cloud license information, refer to Auto-Populated Managed SaaS Application License Information. When the License Information integration task is enabled, the License type and Name fields in the Creative Cloud Licenses tab are disabled as this information is automatically populated. The active ingested license data from Adobe can be compared against the subscriptions data from the Adobe licensing portal by logging in to the Adobe Admin Console and navigating to the Products Tab.

Managing Available Creative Cloud Licenses

Once the License Information integration task for Auto-Populated Creative Cloud License Information is enabled, you can add or remove the Creative Cloud product licenses you wish to manage within SaaS Management. To manage available Creative Cloud licenses, refer to Managing Available SaaS Application Licenses.

Note:Unselected licenses are not shown in SaaS Management and are filtered out from all calculations. When a Creative Cloud license is not selected to be managed in SaaS Management, the license will also not appear in IT Asset Management when Viewing the Hybrid Adobe Position. For further filtering details, refer to What happens when a SaaS application’s license is filtered out? The following filtering scenarios do not apply to Creative Cloud licenses:

Activity from users who are only entitled to licenses that have been filtered out does not appear in the SaaS application’s Activity tab.
Since users in this filtered state are not listed in the SaaS application’s Users tab, they also would not be flagged as reclamation opportunities.
A user in the filtered state would not be marked as suspicious, even if their HR roster entry were deactivated and they were still generating usage on Microsoft. The user in the filtered state has been effectively removed from the Application Roster and the SaaS application’s Activity tab. Therefore, the user does not appear on the Suspicious SaaS Activities page.

Viewing the Hybrid Adobe Position

While Adobe Creative Cloud licenses are assigned and managed in the Cloud, many of the applications and functionality in the Adobe licensing portal are locally installed on users’ devices. Due to the hybrid nature of Adobe Creative Cloud licenses, it is beneficial to integrate Flexera’s SaaS Management with IT Asset Management in order to manage the Cloud licenses and local installations.

In SaaS Management, at the top of the Creative Cloud Overview tab, click the View the hybrid Adobe position link to open Flexera’s IT Asset Management License Summary page. This page is automatically filtered to Publisher name starts with Adobe. Together, Flexera’s SaaS Management and IT Asset Management applications provide a complete view of your organization’s Adobe online and traditional desktop usage.

The Creative Cloud for enterprise Single App (Single App) plan allows you to choose any one of the available apps per Single App license and assign them to your end users. For details, refer to the Adobe documentation section Single App | Creative Cloud for enterprise.

When SaaS purchase order data is synchronized with Flexera’s IT Asset Management to display the hybrid Adobe position, you only need to manage your Adobe purchases in Flexera’s SaaS Management. You may wish to include the additional SaaS purchase order details in IT Asset Management. However, these IT Asset Management purchases for Adobe will not impact a SaaS Management-created Adobe Named User license in Flexera’s IT Asset Management.

Best Practice:To avoid confusion and potential license duplication, Flexera recommends that any existing Adobe licenses created in IT Asset Management be deleted as the SaaS Management Creative Cloud integration also creates these licenses with imported entitlement and consumption. If SaaS Management is integrated with IT Asset Management, then all Adobe Creative Cloud licenses are deleted from IT Asset Management prior to integrating SaaS Management with Adobe and creating/managing the Adobe licenses in SaaS Management. For details, refer to Avoiding Duplicate Adobe Licenses between SaaS Management and IT Asset Management.

Avoiding Duplicate Adobe Licenses between SaaS Management and IT Asset Management

To synchronize existing Creative Cloud licenses between Flexera’s SaaS Management and IT Asset Management All Licenses page, which feeds to the License Summary page, ensure the Flexera SaaS Manager integration is enabled in the IT Asset Management Integrations tab. For details, refer to the IT Asset Management Settings: Integrations Tab section of the IT Asset Management documentation.

Complete the steps below to avoid duplicating Creative Cloud licenses between SaaS Management and IT Asset Management.

To remove Adobe Creative Cloud licenses created in SaaS Management (and integrated with IT Asset Management) from IT Asset Management:

1. In SaaS Management:
a. Disable the existing Creative Cloud integration to delete the license information. To disable the integration, navigate to the SaaS menu and click Managed SaaS Applications. The Managed SaaS Applications screen appears.
b. On the Managed SaaS Applications screen, select the appropriate Creative Cloud instance link. The instance’s Overview tab opens by default.
c. On the upper-right side of the Overview tab, click the Application Details link to open the Application Details window. In the Application Details window, click Deactivate.
2. In IT Asset Management:
a. Ensure the Flexera SaaS Manager integration is enabled in the IT Asset Management Integrations tab. For details, refer to the IT Asset Management Settings: Integrations Tab section of the IT Asset Management documentation. The Import Inventory job is executed overnight.
b. After the Import Inventory job is executed the next day, delete the Adobe licenses now marked as “Retired” in IT Asset Management.

Note:Any purchases managed in IT Asset Management and associated to the now retired/deleted licenses will return an “Unprocessed purchase” response.

c. After the Import Inventory job is executed in IT Asset Management the next day, the Flexera SaaS Manager integration creates all the Creative Cloud licenses with customer-entered purchased counts and consumption counts.

Note: Because the Adobe purchase counts come from SaaS Management, any IT Asset Management purchases linked to the Adobe license will not be reflected against the IT Management license totals for Adobe Named User licenses (created from the SaaS Management integration) in the IT Asset Management All Licenses or License Summary page.

3. In SaaS Management, set up the Creative Cloud integration per Integrating Creative Cloud with SaaS Management.

API Endpoints

Application Roster List Users

https://usermanagement.adobe.io/v2/usermanagement/users/<<OrganizationID>>/

Application Roster List Groups and Product Profile

https://usermanagement.adobe.io/v2/usermanagement/groups/<<OrganizationID>>/

License Information

https://usermanagement.adobe.io/v2/usermanagement/groups/<<OrganizationID>>/