Adobe Creative Cloud

Adobe Creative Cloud is a Software as a Service (SaaS) offering from Adobe Systems that gives users access to a collection of software developed by Adobe for graphic design, video editing, web development, photography, and cloud services.

The following sections explain prerequisites, resources, and instructions for integrating with SaaS Management.

Stored Adobe Creative Cloud Information
Required Minimum Permissions for Adobe Creative Cloud
Adobe Creative Cloud Authentication Method
Required Adobe Creative Cloud Credentials
Adobe Creative Cloud License Types
Integrating Adobe Creative Cloud With SaaS Management
Auto-Populated Adobe Creative Cloud License Information
Managing Available Adobe Creative Cloud Licenses
Viewing the Hybrid Adobe Position
Adobe Creative Cloud API Endpoints

Stored Adobe Creative Cloud Information

The following table describes the available integration tasks and stored data within [ProductName].

Available Integration Tasks

Information Stored

Application Roster

Email
First Name
Last Name
User ID
Assigned User Groups
Product Names

License Differentiation

See Adobe Creative Cloud License Types and Tracking Application Activity by License Type for License Differentiation.

License Information

License Name
License Type

Note:The information stored is subject to change as enhancements are made to the SaaS application.

Required Minimum Permissions for Adobe Creative Cloud

System Administrator access is required to integrate Adobe Creative Cloud with [ProductName].

Adobe Creative Cloud Authentication Method

Caution:As of April 24, 2024, existing Adobe Creative Cloud integrations with the JWT authentication will no longer work in SaaS Management. You must reauthorize the integration to implement the OAuth 2.0 authentication method. Data from existing integrations will be preserved.

The required authentication method is OAuth Server to Server (OAuth 2.0). For more information, see Adobe’s documentation on Authentication for API Access.

Required Adobe Creative Cloud Credentials

The following credentials are required:

Client ID
Client Secret
Organization ID.

Adobe Creative Cloud License Types

Adobe Creative Cloud uses Product Profiles to enable customers to manage their usage. The Adobe Creative Cloud integration displays the applications or license type from each discovered user’s product profile in the Licenses column of the Users tab.

Note:The prefix Single App- appears in the license name for licenses whose product profile name contains Single App.

The following links list the applications or license types that are tracked.

Adobe Creative Cloud Plans & Pricing 
Adobe Creative Cloud Desktop Apps 

Note:These Adobe Creative Cloud links exclude all special offers or region-specific product plans.

Integrating Adobe Creative Cloud With SaaS Management

To integrate Adobe Creative Cloud with SaaS Management, complete the following steps and see Adobe’s documentation on Authentication for API Access and Server to Server Authentication.

To integrate Adobe Creative Cloud with SaaS Management:

1. Sign in to the Adobe Developer Console at https://www.adobe.io/.
2. Select the Projects tab.
3. Click Create New Project. A new project is created, and the Project Overview opens.
4. In the Get Started With Your New Project section, select Add API to start using Adobe services. The Add an API dialog box opens.
5. In the Add an API dialog box:
a. Go to the View by dropdown list and select All.
b. Select the User Management API service and click Next. The Configure API page opens.

Note:Many Adobe services are only available through a paid license or subscription. If the User Management API is not available, contact your Adobe sales representative.

6. On the Configure API page:
a. Select OAuth Server-to-Server Authentication.
b. Click Save Configured API in the lower-right corner to generate the credentials.
7. On the Project Overview page, select the OAuth Server-to-Server tab, and scroll down to find the necessary credentials that needs to be copied and pasted into SaaS Management.
Client ID 
Client Secret (Click the Retrieve Client Secret button to get the Client Secret value.)
Organization ID 
8. Add the Creative Cloud by Adobe application in SaaS Management. For more information, see Adding an Application.
9. Copy and paste the Adobe Creative Cloud credentials into the Creative Cloud Integration Configuration window of SaaS Management.
10. Click Authorize.

For further information on managing and optimizing your organization’s Adobe Creative Cloud licenses, see:

Auto-Populated Adobe Creative Cloud License Information
Managing Available Adobe Creative Cloud Licenses
Viewing the Hybrid Adobe Position
Tracking Application Activity by License Type for License Differentiation.

Auto-Populated Adobe Creative Cloud License Information

The SaaS Management integration with Adobe Creative Cloud offers a License Information integration task that automatically retrieves every 24 hours the name of the Adobe Creative Cloud plan and license type. This auto-populated Adobe Creative Cloud license information provides a more complete view of your Adobe SaaS entitlements by displaying the assigned entitlements.

Important:If you enable the License Information integration task, you need to enter and keep up to date the following Licenses Tab information. The License Information integration task does not pull in this information. The SaaS application’s annual spend calculation relies on entered and accurate license effective and ending dates.

# of Items Allowed 
Amount 
Currency 
Payment Frequency 
Effective Date 
Ending Date 

To auto-populate Adobe Creative Cloud license information, see Auto-Populated Managed SaaS Application License Information. When the License Information integration task is enabled, the License type and Name fields in the Adobe Creative Cloud Licenses tab are disabled as this information is automatically populated. To compare the active ingested license data from Adobe against the subscriptions data from the Adobe licensing portal, sign in to the Adobe Admin Console and go to the Products Tab.

Managing Available Adobe Creative Cloud Licenses

After the License Information integration task for Auto-Populated Adobe Creative Cloud License Information is enabled, you can add or remove the Adobe Creative Cloud product licenses you wish to manage within SaaS Management. To manage available Adobe Creative Cloud licenses, see Managing Available SaaS Application Licenses.

Note:Unselected licenses are not shown in SaaS Management and are filtered out from all calculations. When a Adobe Creative Cloud license is not selected to be managed in SaaS Management, the license will also not appear in IT Asset Management when Viewing the Hybrid Adobe Position. For further filtering details, see What happens when a SaaS application’s license is filtered out? The following filtering scenarios do not apply to Adobe Creative Cloud licenses:

Activity from users who are only entitled to licenses that have been filtered out does not appear in the SaaS application’s Activity tab.
Since users in this filtered state are not listed in the SaaS application’s Users tab, they also would not be flagged as reclamation opportunities.
A user in the filtered state would not be marked as suspicious, even if their HR roster entry were deactivated and they were still generating usage on Microsoft. The user in the filtered state has been effectively removed from the Application Roster and the SaaS application’s Activity tab. Therefore, the user does not appear on the Suspicious SaaS Activities page.

Viewing the Hybrid Adobe Position

While Adobe Creative Cloud licenses are assigned and managed in the Cloud, many of the applications and functionality in the Adobe licensing portal are locally installed on users’ devices. Due to the hybrid nature of Adobe Creative Cloud licenses, it is beneficial to integrate Flexera One’s SaaS Management with IT Asset Management in order to manage the Cloud licenses and local installations.

In SaaS Management, at the top of the Adobe Creative Cloud Overview tab, click the View the hybrid Adobe position link to open Flexera One’s IT Asset Management License Summary page. This page is automatically filtered to Publisher name starts with Adobe. Together, Flexera One’s SaaS Management and IT Asset Management applications provide a complete view of your organization’s Adobe online and traditional desktop usage.

The Adobe Creative Cloud for enterprise Single App (Single App) plan enables you to choose any one of the available apps per Single App license and assign them to your end users. For more information, see the Adobe documentation topic, Single App | Adobe Creative Cloud for enterprise.

When SaaS purchase order data is synchronized with Flexera One’s IT Asset Management to display the hybrid Adobe position, you only need to manage your Adobe purchases in Flexera One’s SaaS Management. You may wish to include the additional SaaS purchase order details in IT Asset Management. However, these IT Asset Management purchases for Adobe will not impact a SaaS Management-created Adobe Named User license in Flexera One’s IT Asset Management.

Best Practice:To avoid confusion and potential license duplication, Flexera recommends that any existing Adobe licenses created in IT Asset Management be deleted as the SaaS Management Adobe Creative Cloud integration also creates these licenses with imported entitlement and consumption. If SaaS Management is integrated with IT Asset Management, then all Adobe Creative Cloud licenses are deleted from IT Asset Management prior to integrating SaaS Management with Adobe and creating/managing the Adobe licenses in SaaS Management. For more information, see Avoiding Duplicate Adobe Licenses between SaaS Management and IT Asset Management.

Avoiding Duplicate Adobe Licenses between SaaS Management and IT Asset Management

To synchronize existing Adobe Creative Cloud licenses between Flexera One’s SaaS Management and IT Asset Management All Licenses page, which feeds to the License Summary page, ensure the Flexera SaaS Manager integration is enabled in the IT Asset Management Integrations tab. For more information, see Flexera One’s IT Asset Management documentation topic, IT Asset Management Settings: Integrations Tab.

Complete the following steps to avoid duplicating Adobe Creative Cloud licenses between SaaS Management and IT Asset Management.

To remove Adobe Creative Cloud licenses created in SaaS Management (and integrated with IT Asset Management) from IT Asset Management:

1. In SaaS Management:
a. Disable the existing Adobe Creative Cloud integration to delete the license information. To disable the integration, go to the SaaS menu and click Managed SaaS Applications. The Managed SaaS Applications page opens.
b. On the Managed SaaS Applications page, select the appropriate Adobe Creative Cloud instance link. The instance’s Overview tab opens by default.
c. On the upper-right side of the Overview tab, click the Application Details link to open the Application Details window. In the Application Details window, click Deactivate.
2. In IT Asset Management:
a. Ensure the Flexera SaaS Manager integration is enabled in the IT Asset Management Integrations tab. For more information, see Flexera One’s IT Asset Management documentation topic, IT Asset Management Settings: Integrations Tab. The Import Inventory job is executed overnight.
b. After the Import Inventory job is executed the next day, delete the Adobe licenses now marked as Retired in IT Asset Management.

Note:Any purchases managed in IT Asset Management and associated to the now retired/deleted licenses will return an “Unprocessed purchase” response.

c. After the Import Inventory job is executed in IT Asset Management the next day, the Flexera SaaS Manager integration creates all the Adobe Creative Cloud licenses with customer-entered purchased counts and consumption counts.

Note: Because the Adobe purchase counts come from SaaS Management, any IT Asset Management purchases linked to the Adobe license will not be reflected against the IT Management license totals for Adobe Named User licenses (created from the SaaS Management integration) in the IT Asset Management All Licenses or License Summary page.

3. In SaaS Management, set up the Adobe Creative Cloud integration per Integrating Adobe Creative Cloud With SaaS Management.

Adobe Creative Cloud API Endpoints

Application Roster List Users

https://usermanagement.adobe.io/v2/usermanagement/users/<<OrganizationID>>/

Application Roster List Groups and Product Profile

https://usermanagement.adobe.io/v2/usermanagement/groups/<<OrganizationID>>/

License Information

https://usermanagement.adobe.io/v2/usermanagement/groups/<<OrganizationID>>/