Integration with the External API Service Provider

To select and configure the integration:

1. Define the external API to be called, named from now on a “service provider”. Go to Settings > API > Service providers.
2. Click + and choose to create a predefined recipe for ServiceNow or BMC Remedy or create your own external API.
3. Change the API endpoint and authentication credentials. The other options are automatically configured.

After selecting and configuring the service provider, set up the following with the service provider:

Service Provider Fields
Service Provider Methods
Service Provider Test Connection
Create Rules to Call the Service Provider