Integration with the External API Service Provider
To select and configure the integration:
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1.
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Define the external API to be called, named from now on a “service provider”. Go to Settings > API > Service providers. |
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2.
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Click + and choose to create a predefined recipe for ServiceNow or BMC Remedy or create your own external API. |
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3.
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Change the API endpoint and authentication credentials. The other options are automatically configured. |
After selecting and configuring the service provider, set up the following with the service provider: