Patching Tickets

After you Create a Workflow Rule to Create a Patching Ticket, you can view and export patching ticket information and delete patching tickets.

To view and export patching tickets:

1.

Open the Patching > Tickets page.

2.

To filter the results by ticket status, select one of the bold ticket statuses in the upper-left-hand corner followed by a ticket count. The default ticket statuses are Open, Waiting, Handled, and Irrelevant. See Default Ticket Statuses in Ticket Manager for more information.

3.

Click to filter the results by ID, From and To dates, Queue, Priority, product, vendor, SAID, and Assigned User.

4.

Click the Apply or Reset buttons to apply or reset the filters.

5.

Click the Save or Delete buttons to save or delete filters. You can save only one row on both the desktop and mobile UI.

6.

Click a Secunia Advisory ID (SAID) to view detailed information related to the Advisory.

7.

To view one ticket, click the appropriate ticket check box in the grid and select the Affected Devices (lists all devices affected by the ticket) or View, Edit, or Delete the ticket. To view multiple tickets, click the appropriate ticket check boxes in the grid and select an option from the Actions drop-down menu such as Delete multiple tickets (see Delete Patching Tickets) or Edit multiple tickets.

8.

Click to export tickets to a CSV file.