Prerequisites

FlexNet Manager Suite 2022 R2 (On-Premises)

The prerequisites for the BMC Atrium adapter include the following:

• On the server where the data utility is to be installed, .NET Framework 4.5 is required. (To validate, open Windows Programs and Features, and search for .NET.)
• FlexNet Business Importer must be installed on the same server where the Atrium Integrator is installed. This is installed as a part of the FlexNet Business Adapter Studio. Collecting the installer files is covered in Obtaining the Adapter Components, and completing the installation and configuration is detailed in Install the Business Importer and Link with Remedy.
• The adapter requires an intermediate database to be installed, conceptually between the compliance database for FlexNet Manager Suite and the CMDB for BMC Remedy. In practice, this intermediate database may reside on the same database server as the compliance database; or any other convenient server running at least Microsoft SQL Server 2012 that is accessible from both your BMC Atrium server and your FlexNet Manager Suite database server. Scripts to set up the database are included with the adapter, and the process is covered in Preparing the Databases.
• FlexNet Manager Suite Version 2022 R2
• A FlexNet Manager Platform BMC Atrium CMDB Option license. To verify that you have this license term, navigate to the system menu ( in the top right corner) > FlexNet Manager Suite License, and look for this item in the list of Licensed products. If not present, you can request the license term through the Contact us to renew or upgrade email link on the same page.
• BMC Atrium CMDB version 8.1 through 20.02 (together with Atrium Integrator version 8.1 through 9.1.10). The BMC Atrium server must run a Microsoft Windows operating system.
• BMC Remedy ITSM Version 7.6.04 SP4–9.1