Configuring the IT Visibility Connection

To configure IT Visibility Integration

1.

Login to the Flexera One console as an admin user.

Note:For additional information, refer to Logging in to Flexera One or Resetting Your Password in the Flexera One Help.

2.

Go to the IT Visibility Connections page (IT Visibility > Connections).

3.

Click the edit icon in the top right of the ServiceNow tile. A ServiceNow slideout appears.

4.

In the ServiceNow slideout, enter the ServiceNow configuration details:

a.

ServiceNow Instance URL—Enter the fully qualified ServiceNow instance URL.

b.

ServiceNow Token—Enter the ServiceNow OAuth token you generated. (See Generating a Refresh Token in ServiceNow for instructions.)

c.

Click the Test & Save button.

IT Visibility attempts to establish a connection with ServiceNow using the information you entered. When successful, your configuration is saved, and you are presented with a Connected status in the ServiceNow tile.

Note:IT Visibility has a daily scheduled task to perform ServiceNow integration data load and dashboard report refresh. Refer to the Flexera One help for details.