Troubleshooting FlexNet Manager Suite Communication Issues
If other products connected to the Flexera Service Gateway are having trouble communicating with FlexNet Manager Suite, perform the following troubleshooting tasks:
| • | Verify FlexNet Manager Suite On Premises Application Server Authentication Settings in IIS |
| • | Check That ManageSoftWebServiceAppPool Service is Running |
| • | Verify Domain Credentials Across Computers by Invoking GetTenants and GetFlexeraIDForApplication API |
| • | Resolving Active Directory “Double Hop” Issues Which Occur if FlexNet Manager Suite and SQL Server are on Separate Computers |
| • | Steps to Take When FlexNet Manager Suite is Unable to Register With the Flexera Service Gateway |