Flexera One ServiceNow App Help Library

The Flexera One ServiceNow app integrates Flexera’s IT Visibility data with your ServiceNow instance. You can exchange data between IT Visibility and ServiceNow to discover deep insights into your IT ecosystem. See the Flexera One app page on the ServiceNow Store for current release notes detailing the latest prerequisites. (The What’s New in This Release section of this help system is also updated with each release to highlight new features, enhancements, and other key changes.)

The Flexera One ServiceNow app dependencies are captured in Application Dependencies.

Note:For the latest ServiceNow version compatibility information, refer to the Flexera One app listing within the ServiceNow Store. In the ServiceNow Store, search for the Flexera One listing and select it. There you will see the versions of ServiceNow that are supported for the current release of the Flexera One ServiceNow app.

For help installing, configuring, and using the Flexera One app and additional reference information, see the following sections:

Topic	Content
Getting Started	Provides a pre-deployment checklist, discusses application dependencies, and provides instructions for confirming the required plugins are installed. This section also describes how to download and install the Flexera One app from the ServiceNow Store.
Configuring the Flexera One-ServiceNow Integration	Provides instructions for performing post-installation configuration steps to connect your ServiceNow instance with Flexera One IT Visibility.
Recommendations and Best Practices	Discusses best practices for configuring the Flexera One app for integration with CMDBs (general), the ServiceNow CMDB, the Multi-Source ServiceNow IntegrationHUB, and the IRE.
Flexera One Use Cases	Describes the use cases for ServiceNow users using the Flexera One app to normalize data, manage lifecycle data, perform application service mapping, and integrate ServiceNow and Flexera data for specific scenarios.
Troubleshooting and FAQ	Provides guidance for investigating issues and answers to frequently asked questions.
Data Model and Reference Architecture Diagram	Provides a brief overview of the data model used to integrate Flexera One IT Visibility with ServiceNow and a link to a reference file for table name, table label, table column, and custom table information. This section also includes a link to a reference architecture diagram for the Flexera One-ServiceNow integration.

Cautions About Using the Flexera One ServiceNow App

Please observe the following cautionary notes regarding the Flexera One integration with ServiceNow provided as part of this app:

Caution Regarding Use of Flexera Staging Tables in ServiceNow

Flexera provides staging tables in ServiceNow that are used for intermediate processing and are not advisable for customers to use. Flexera can change such tables at any time by renaming tables, adding or removing columns, or even dropping a table completely.

Caution Regarding Enhanced IT Visibility Export Requirements

The Flexera One integration requires updates to customers’ environments to leverage the enhanced IT Visibility export functionality (delivered in June 2023). Please contact Flexera support or your Flexera account representative about switching over if you’re interested in doing so. Running the Flexera One ServiceNow app without switching to the enhanced export functionality can cause a mismatch between data sets in some cases.