Configuring the Flexera One-ServiceNow Integration

For instructions on configuring the Flexera One ServiceNow app, follow the instructions in the sections below.

Tip:Instructions for getting the Flexera One app installed on your ServiceNow instance, see Downloading and Installing the Flexera One App in the Getting Started section.

Section	Description
Create Integration User Account	Describes the requirements for the integration user account needed for the Flexera One-ServiceNow integration.
Setting Integration Properties	Describes how to set Integration properties and provides additional information about those properties. The default Integration Property settings are suitable for most use cases.
Creating Connections for Import and Export	Discusses data flow between ServiceNow and Flexera One and the connections required for importing Flexera One data into ServiceNow and for exporting data from ServiceNow into Flexera One.

Tip:Migration paths exist for customers currently using IT Visibility or Data Platform with the Flexera Integration app. See the following knowledge base articles for more migration information:

•

IT Visibility with the Flexera Integration app: Migration Instructions: Flexera Integration App to Flexera One App.

•

Data Platform with the Flexera Integration app: Migrating from Data Platform to IT Visibility with the Flexera Integration ServiceNow App.

Connection Steps and Data Flow Direction

The instruction sets, here, set up bi-directional data flow between ServiceNow and Flexera One IT Visibility. As a result, data will flow in both directions—from ServiceNow to Flexera One and from Flexera One back into ServiceNow. If you are looking to have data flowing in both directions, complete all the steps in the instruction sets in this section. If you are looking for a one-way pull, then only complete the steps in the instruction sets specific to the direction you want data to flow.