Installing and Configuring the Flexera One ServiceNow App

For instructions to install and configure the Flexera One ServiceNow app, see the instructions in the sections below.

Section	Description
Application Dependencies	Lists dependencies for the Flexera One app.
Flexera One Use Cases	Describes the use cases for ServiceNow users using the Flexera One app to normalize data, manage lifecycle data, perform application service mapping, and integrate ServiceNow and Flexera data for specific scenarios.
Configuration Best Practices	Discusses best practices for configuring the Flexera One app for integration with CMDBs (general), the ServiceNow CMDB, and the Multi-Source ServiceNow IntegrationHUB.
Installing the Flexera One ServiceNow App	Provides steps for installing the Flexera One app from the ServiceNow Store.
Configuring the Flexera One ServiceNow App	Describes the post-installation steps for configuring the Flexera One app.
Connecting to External Systems	Provides details about setting up the connection with the Flexera One API endpoint.
Testing the Configuration	Describes how to verify the connection between ServiceNow and Flexera One.
Troubleshooting	Provides information about Flexera support as well as the troubleshooting tools available in the Flexera One app.
Frequently Asked Questions	Presents and answers common questions about the Flexera One ServiceNow integration.

Tip:Migration paths exist for customers currently using IT Visibility or Data Platform with the Flexera Integration app. See the following knowledge base articles for more migration information:

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IT Visibility with the Flexera Integration app: Migration Instructions: Flexera Integration App to Flexera One App.

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Data Platform with the Flexera Integration app: Migrating from Data Platform to IT Visibility with the Flexera Integration ServiceNow App.